Receipt Printed Twice: Correction Receipt for Duplication
The cashier pressed "pay" twice, the POS froze and duplicated the document, the integration resent the order — and one payment turned into two receipts. The customer paid once, but the fiscal revenue was duplicated. The extra receipt must be voided.
1. First, check if it is indeed a duplicate#
Open both receipts (in the OFD personal account or in the receipt registry) and compare: date/time, menu items, amounts, payment method, shift number. A real duplicate differs only by the fiscal document number and the FPD. At the same time, check the acquiring: whether the money was charged from the card twice — this is a separate issue, resolved by a payment refund, not just a correction.
| What happened | What to do |
|---|---|
| Receipt is duplicated, money charged once | Cancel the extra receipt (this article) |
| Money charged twice, two receipts | Refund the second payment to the customer with a "refund" receipt — this is a regular refund, no correction is needed |
| Receipt is duplicated in different shifts / on different POS terminals | The process is the same — the extra one is canceled, wherever it was issued |
2. Duplicate Cancellation Algorithm#
A duplicate is a "receipt for a transaction that did not happen," meaning an error in the receipt. It is voided by a single reversal document; a correct receipt is not needed — it already exists (the first of the two).
FFD 1.1 and 1.2#
One correction receipt with the "return of receipt" attribute: a full copy of the duplicated receipt, correction type "independent" (tag 1173 = 0), tag 1178 — date of the duplicated transaction, tag 1192 — FPD of the extra receipt (specifically the duplicate, not the first receipt!). There is no need to notify the FTS.
FFD 1.05#
One regular "return of receipt" receipt — a copy of the duplicate, payment method "counter-provision" (money does not move), tag 1192 — FPD of the duplicate. Then, submit an application with a statement through the KKT personal account (guideline — three business days): describe the duplication, specify the FPD of both receipts and the canceling document.
Statement#
In both cases, prepare a short statement: "transaction from [date] in the amount of [amount] was registered twice (FD No. ... and FD No. ...), the extra document FD No. ... is canceled by [correction] receipt FD No. ...". For FFD 1.05, the statement is mandatory (submitted with the application); for 1.1/1.2, keep it in case of inquiries.
3. Example#
Cafe, FFD 1.2. An order for 1,830 ₽ was paid by card; due to a POS software freeze, the receipt was sent to the OFD twice (FD No. 1041 and No. 1042, 30 seconds apart). The money was charged only once.
- Correction receipt: return of income, order items (1,830.00, VAT 22%), "cashless" payment of 1,830.00, self-corrected, tag 1178 — order date, tag 1192 — FPD of receipt No. 1042.
- The duplication report is filed with the shift's POS documents.
Fiscal revenue matches actual revenue again.
4. What happens if you don't fix it#
There will be no direct fine for "excess" revenue (Part 4 of Art. 14.5 of the Code of Administrative Offenses — warning or 1,500–3,000 ₽ / 5,000–10,000 ₽ as a violation of the procedure for using cash registers), but you will pay taxes on the duplicated amount, and the shift closing report will not match the actual figures. With regular duplications from a "glitchy" integration, discrepancies accumulate unnoticed — reconcile your revenue with the OFD at least once a week.
5. How to do this in Cenaly#
- The POS → Receipts register shows all fiscal documents of the shift — duplicates are visible by matching amounts and times. A refund on a receipt is processed in two clicks (Receipts and refunds).
- Cenaly links the fiscal receipt to the order — a single order is not processed twice accidentally; a typical source of duplicates is manual repetition of payment after a "frozen" print. If the POS did not respond, check the register before processing it again.
- Correction receipt — the "Correction Receipt" panel in Equipment (Cenaly Hardware Bridge).
6. Frequently Asked Questions#
Which of the two receipts should be canceled — the first or the second? Any, but usually the second (later) one is canceled. Only one thing is important: tag 1192 of the canceling document must contain the FPD of the exact receipt you are voiding.
Money was debited from the card twice. Is a correction receipt enough? No. The correction only fixes the fiscal side. Return the second payment to the customer (acquiring reversal or refund) and issue a regular "receipt return" receipt for the returned amount — without correction.
The duplicate was noticed in the next shift. Can it be fixed? Yes, during any open shift: tag 1178 will indicate the actual date of the duplicated transaction.
The return receipt was duplicated, not the sale receipt. What should I do? Mirror this: the extra "receipt return" is canceled by a "receipt" document (a copy of the duplicate, tag 1192 — FPD of the duplicate). See error in the return receipt.
Related articles: complete guide · incorrect amount · incorrect calculation sign · online payment without receipt
This material is for reference purposes only and does not replace professional accounting advice. Primary sources: 54-FZ, FTS methodological recommendations (kkt-online.nalog.ru), Art. 14.5 of the Code of Administrative Offenses of the Russian Federation.