Free · no per-agent seats
Answer visitors while they are still on the page
A chat bubble on your site, and on the other side your own staff in the Cenaly.ru team chat — on desktop and on the phone. Built for sites where there is no dedicated support desk and whoever is on shift replies.
- A site conversation is just another channel in your team chat
- Anyone on shift can answer, including from the mobile app
- No seat fees, no cap on conversations
No card. A minute to sign up, another for the tag.
- per agent and per conversation — no seats, no message limits
- $0
- languages of built-in labels; the widget reads your page language
- 45
- surfaces from one toggle: your website and your Cenaly.ru storefront
- 2
- until an admin change reaches your site — that’s the CDN cache
- 5 min
How it works for the visitor
- 1
The visitor taps the bubble
It sits in the bottom corner of your page. No sign-up, no email gate — they see your greeting and a text field straight away.
- 2
They ask in their own words
The conversation is tied to that visitor: they can leave, come back the next day, and the thread is still there.
- 3
Your team gets the message
It opens as a channel in the Cenaly.ru team chat. Whoever is free replies, and colleagues see the whole history instead of a retelling.
- 4
The answer lands in the same window
The visitor reads it right on your page. With telephony connected there is also a handset button — a voice call without dialling a number.
Set up in three steps
Sign up and add your site
A free Cenaly.ru account and your site domain in the "My website" section.
Paste one tag
One line before </body> — in your theme, in a Tilda or Wix HTML block, in Shopify's theme.liquid. It serves every widget.
Switch widgets on in the admin
Each widget is a toggle and a settings form. Changes reach your site without touching code; CDN cache is five minutes.
The tag
<script src="https://cdn.cenaly.ru/site/v1.js" data-domain="your-site.com" async></script>One tag for all widgets. `data-domain` is your site; everything else lives in the admin.
What live chat does
Let the shift answer, not a “chat operator”
A site message opens as a channel in the team chat, and every manager, admin or owner already has access. No per-person licence to buy. Best for teams who handle support in between everything else.
Keep the thread across visits
The widget remembers the visitor by a key pair in their browser: leave, return a day later from the same browser, and the conversation and contact are still there. Best for purchases nobody makes in one sitting.
Reply from your phone
The team chat lives in the staff app too, so a new website message arrives as a push notification. Best for small teams where nobody sits at a monitor all day.
Put a handset inside the chat
With telephony connected the visitor can call straight from the browser: the call engine (JsSIP) loads as a separate file only on tap, so the button costs nothing until it is used. Best when explaining by voice is simply faster.
Match your site and your languages
Colour, bubble position, greeting and agent name come from the admin. The widget reads `<html lang>`, ships labels in 45 languages and renders inside a Shadow DOM, so your CSS can’t break it. Best for multilingual sites.
Collapse three buttons into one
When the messenger multi-button is on, it absorbs the chat bubble: one floating element on screen and chat lives inside the fan. Best for sites running several widgets at once.
Where it pays off
A question before buying
Size, stock, delivery time — asked on the product page instead of hunting for a phone number in the footer.
Pricing before the enquiry
On service pages chat clears up “how much would it cost in my case” before the visitor closes the tab.
Events and group bookings
Your manager answers about dates, deposits and menus from the same team chat they already run the shift in.
Messages after hours
A visitor writes at night and reads your reply in the morning — the thread survives, unlike a missed call.
Several locations, one site
One tag on the site, conversations split by location: each team sees only its own.
A site builder without a CRM
On Tilda or Wix chat goes in with the same tag and brings conversations and contacts to where your orders and bookings already are.
How it looks on your site
Colour, position and labels adapt to your site. The widget lives in a Shadow DOM — your styles don't break it, and it doesn't break yours.
On desktop
On mobile
Where it goes
Exact menu names and plan requirements, taken from each platform’s own help center.
Sites built with our website builder ship with the widgets already wired — nothing to paste.
Step-by-step guides per platform — in the help center →Build the chat for your site
Pick the button look and the first message — the widget appears in the corner of this page exactly as your visitors will see it. It is the real chat window, not a picture.
Step 3. Code for your site
<script src="https://cdn.cenaly.ru/site/v1.js" data-domain="your-site.com" async></script>The code starts working after signup: the chat reads its look and texts from your account, not from the tag. Change the look — you never touch the site again.
The tag is only needed for your own website. With no site of your own — working on the Cenaly.ru storefront or on a site generated in the dashboard — the chat is switched on with a toggle, nothing to paste.
Sign up with this chatThe settings travel to the setup wizard — right after signup the chat is already assembled.
Pricing
Free
- The widget is free — no limit on conversations, staff or websites
- There are no operator seats: anyone with team chat access can reply
- Calls from the chat cost $0 from us; minutes are billed by your phone provider
- WhatsApp, Telegram and email channels are connected separately in the Chat section
Why free
Widgets are the door into the Cenaly.ru platform: requests, chats and orders from your site land in the same admin as everything else, and some owners later buy extensions. We charge nothing per visitor, request or site; only products with our own running costs stay paid.
With and without
| Without the widget | With the widget | |
|---|---|---|
| Who answers | ✕ Questions land in one person’s inbox or private messenger | ✓ The conversation opens as a team chat channel — whoever is on shift replies |
| Cost per person | ✕ Chat vendors price by operator seat | ✓ The widget is free and the number of people answering is not capped |
| Where history lives | ✕ The thread stays in someone else’s service, far from your orders | ✓ History and contact live in your account, next to orders and bookings |
| Returning visitors | ✕ A returning visitor starts the conversation from scratch | ✓ The thread is tied to the visitor: a day later it is still there |
| Voice | ✕ To talk, the visitor has to find a number and call | ✓ With telephony connected the chat window has a handset — a browser call |
Honest about the limits
- People answer this chat. Auto-replies and the AI assistant are separate settings in the Chat section, not the default behaviour.
- Until chat is configured in the admin the widget stays silent — no empty bubble ever appears on your site.
- Calling from the chat window needs connected telephony and an enabled web-call line. Without them the window is text only.
- A microphone blocked by your page’s Permissions-Policy looks the same to us as a visitor declining — the widget simply asks to allow the mic.
- The install checker reads your page as a server and cannot see a tag injected through Google Tag Manager. The chat itself still works.
- With the multi-button enabled, the chat bubble is hidden on purpose — visitors open chat from its fan instead.
Who it's for
- Cafés, shops and salons where “whoever is on shift” answers
- Service sites where a question comes before the enquiry
- Anyone who doesn’t want a dedicated chat operator or a seat fee
What website chat is and when it earns its place
Website chat is a button in the corner of a page that lets a visitor ask a question without dialling a number or filling in a form. They stay on the page, and you get the question with its context: which page it came from and what it is about.
It pays off wherever people don’t decide in silence: a product page with a sizing question, a service page with a pricing question, a venue page with a question about a private event. If those questions currently go to a staff member’s personal WhatsApp, the team can’t see them and nothing is kept.
Here chat is part of the platform: a website conversation opens as a channel in the Cenaly.ru team chat, where shifts and tasks already live, and the history and contact sit in your account next to orders and bookings. That is why the widget is free and counts neither conversations nor seats.
Questions and answers
Who answers the chat?
Any staff member with access to the Cenaly.ru team chat: manager, admin, owner. A website conversation shows up as its own channel, and colleagues see the full thread rather than a summary.
Do I pay per agent?
No. The widget is free and there are no operator seats: everyone connected to the team chat can reply. Conversations are not capped either.
Where do conversations and contacts go?
Into your Cenaly.ru account: a channel in the team chat, the message history and the visitor’s contact. Data stays in the cloud your account lives in — AWS for cenaly.com, Russia for cenaly.ru.
What happens when nobody is around?
The message is not lost: the visitor sends it and sees your reply in the same window when they return. If the conversation really needs a voice, add the callback widget next to it — it takes requests overnight too.
Can I add an AI assistant or a bot?
By default people answer. The AI assistant and auto-replies are switched on separately in the Chat section, alongside the WhatsApp, Telegram and email channels that share the same inbox.
How do I add it to WordPress, Tilda or Shopify?
Paste the shared “My website” tag and switch Chat on. WordPress — footer.php or a code-insertion plugin; Tilda — HTML code in head; Shopify — theme.liquid; Webflow — Custom code. One tag serves all 12 widgets, so you won’t touch it again.
Does chat also work on my Cenaly.ru storefront?
Yes — guest chat is a native part of our storefront and the toggle covers both surfaces. On your own site it is loaded by the bundle; on the storefront it is part of the page.
How much does it cost?
The chat widget is free, with no limit on staff or conversations. The only thing you pay for is your own telephony minutes if a visitor calls from the chat window.
Will it slow my site down?
The loader is one small `async` script; widgets load as separate bundles and only the ones you switched on. Nothing blocks page rendering.
Will it break my layout?
No. Widgets render inside a Shadow DOM: your site's CSS doesn't affect them and theirs doesn't leak out.
Which language will the widget speak?
It reads your page's `<html lang>` or a `data-lang` attribute on the tag. Built-in labels are translated into 45 languages; your own texts you write in the admin in the languages you need.
Where is the data stored?
In the cloud your account lives in: cenaly.com — AWS, cenaly.ru — Yandex Cloud in Russia. Requests, conversations and bookings stay within the brand's contour.
More — installation per platform, settings and troubleshooting — in the help center. Installation guide →
Works together with
All 12 widgets →Messenger button
One floating button: WhatsApp, Telegram, call, chat — up to 12 channels
Free
Callback
Let visitors request a call: your phone system handles the connection, or you receive the request by email and in your dashboard
Free
Popups and forms
Modals, slide-ins, bars and lead forms with triggers and A/B testing
Add-on, price in the catalogue
Let visitors ask without leaving the page
Sign up, paste one tag, flip the “Chat” toggle — and website questions arrive where you already run the shift.
Start for freeNo card required · no operator seats · switch on in “My website”