Own delivery (couriers)

If your venue delivers with its own staff, Meni gives couriers a dedicated screen: an order queue, a map with the route, and one-tap status changes. The owner sees which courier carries which order and when it was delivered.

Open: Admin panel → Courier. Available to the owner, managers and employees with the Courier role.

Setup#

1. Enable delivery in the location settings (delivery zones and fees — see Orders). Zones are drawn on the Courier screen, in the "Delivery dispatch & zones" block; mind the main consequence — an address outside every zone cannot be ordered to. With no zones at all, the existing pricing applies.
2. Create couriers on the Staff page with the "Courier" role — each gets their own login; a courier sees only the delivery screen.
3. The courier opens admin.cenaly.ru on their phone — the screen is mobile-friendly.

The courier screen#

Two tabs — Orders and Map.

Orders are grouped by stage:

The Map tab shows delivery points and the route to the customer; the courier's own location is shown too. If an address has no coordinates, navigation falls back to the address text.

Delivery order statuses#

New → Preparing → Ready for pickup → Out for delivery → Delivered

• Ready for pickup — the kitchen finished (bump on the KDS);
• Out for delivery — the courier tapped "Take order" (the order is assigned to them);
• Delivered — the courier confirmed the handover; the time is recorded;
• "Return" — releases the order if it was taken by mistake.

The guest sees their order status in real time on the order page.

Payment on delivery#

The order card shows the payment method:

• Cash on delivery — a "Collect from customer" note with the amount;
• Card on delivery — take payment with a terminal;
• Paid online — nothing to collect.

What you need to get started#

• The "Courier" section — it is on by default but can be switched off in the App Store.
• Delivery zones and fees — polygons or radii on the map with a price, a minimum order and free delivery above an amount.
• Couriers as employees with the "Courier" role: the section is available to the owner, managers and couriers; other roles are refused.
• A courier's phone with a browser — the courier web app opens on it.

Limitations#

• Assignment is one-way. A courier cannot accept or decline an offered order — the dispatcher assigns, the courier delivers.
• There is no PIN confirmation of handover in the courier web app.
• The freelance courier network is not deployed. The network settings and the "Send to network" button are rendered, but on the backend this currently does nothing; your own delivery does not depend on it and works fully.
• Delivery-as-a-service providers (Wolt Drive and others) are verified on mocks; there are no live shipments.
• A courier's cash accountability with reconciliation in the cash shift is not closed: cash on delivery is accepted, but handing the money back to the till is tracked outside the system.
• Routes are built on a public demo service with no availability guarantees — worth knowing for critical routes.
• Courier-stage statuses and the channel-pause banner are not shown to guests everywhere — an open task.
• The section is one large window (queue, fleet, map, zones, settings), and our internal clarity review gives it 3 out of 5.

Troubleshooting#

The courier sees no orders. Check the employee's role and that the order is assigned to them: auto-assignment works by zone, and an order outside a zone will not be assigned.

An order did not reach delivery. The order type must be "delivery", the address must fall inside a zone, and the minimum must be met. If any of these fails, the order stays in the general list.

The guest cannot see tracking. Courier-stage statuses do not reach every storefront surface — a known limitation.

The "Send to network" button does nothing. That is correct: the freelance courier network is not deployed. Use your own couriers.

The delivery fee was calculated incorrectly. Check the order of zones: an address falls into the first matching one, and free delivery above an amount overrides the zone fee.

Related#

• Orders — delivery zones and fee setup
• Kitchen (KDS) — where "Ready for pickup" comes from
• Wolt and Glovo — delivery via aggregators
• WhatsApp orders — taking orders in a messenger

FAQ#

How is own delivery different from Wolt/Glovo?#

Aggregators charge a commission and provide their couriers; own delivery means your couriers and 0% commission. Many venues combine both: aggregators for new customers, own delivery for regulars. Orders from all channels land in one feed.

Does the courier need an app?#

No, a phone browser is enough. The courier signs in with their login and sees only the delivery screen.

Can the owner see who delivered an order?#

Yes — the order stores the courier, pickup time and delivery time. A delivery summary is available in Finance.