Integration with Yandex Eats

Connecting your restaurant to the Yandex Eats platform to receive delivery orders.

1. Overview#

Yandex Eats is the largest food delivery platform in Russia, Belarus, Kazakhstan, Armenia, Kyrgyzstan, and Uzbekistan. Integration with Meni allows you to:

• Sync the menu — a single source of truth: update in Meni → it updates in Yandex Eats
• Receive orders — orders from Yandex Eats arrive in the unified order feed
• Manage the stop list — automatic availability synchronization
• Unified analytics — all delivery in one dashboard

2. Requirements#

• ✅ Meni account (plan Basic or higher)
• ✅ Yandex Eats for restaurants account (vendor.eda.yandex.ru)
• ✅ Connection to the Yandex Eats API (via your manager)
• ✅ Restaurant identifier (Restaurant ID)

3. Step-by-step setup#

Step 1. Request API access#

1. Log in to Yandex Eats for Business
2. Contact your Yandex Eats manager
3. Request:
   • Activation of "POS integration" for your location
   • Client ID and Client Secret for OAuth
   • Restaurant ID (location identifier)

⚠️ API connection is approved by a Yandex Eats manager. It usually takes 3–5 business days.

Step 2. Connect in Meni#

1. Settings → Integrations → Delivery → Yandex Eats
2. Click Connect
3. Enter:
   • Restaurant ID
   • Client ID
   • Client Secret
4. The system will perform OAuth authorization
5. If the connection is successful: Save

Step 3. Menu synchronization#

After connecting:

1. Meni will send your current menu to Yandex Eats
2. Check category mapping:

3. Photos are sent automatically (Yandex Eats requirement: min. 1200×800 px)
4. Moderation: Yandex Eats reviews photos (1–3 days)

Step 4. Configure order acceptance#

4. Working with orders#

Order flow#

Guest places an order in the Yandex Eats app
       ↓
Order arrives in Meni (marked 🔴 Yandex Eats)
       ↓
Appears on the KDS screen
       ↓
Kitchen cooks → "Ready"
       ↓
Yandex Eats dispatches a courier
       ↓
Courier picks up → delivers to the guest

Specifics#

• Orders are marked with a red label 🔴
• Yandex Eats manages the courier — you only need to cook
• Confirmation: 3 minutes to confirm or auto-cancel
• Orders with "Plus" have delivery priority

Stop list#

• An item on the Meni stop list → automatically hidden in Yandex Eats
• Removing from the stop list → the item appears in 2–5 minutes
• Bulk stop: "Pause Yandex Eats" button

5. Pricing#

Separate prices#

1. Menu → item → Channel pricing → Yandex Eats
2. Set the price (usually +15–25%)

Global markup#

Settings → Integrations → Yandex Eats → Markup: +20%

💡 Yandex Eats commission: 15–35% depending on plan and region.

Promotions#

Promotions are created in the vendor.eda.yandex.ru dashboard:

• Discount on the first order
• Free delivery
• Combo deals
• Promo codes

Promotion data is visible in Meni analytics.

6. Working with reviews#

Yandex Eats sends reviews via the API:

• Reviews are shown in Marketing → Reviews → filter "Yandex Eats"
• Replying to a review from Meni → is published in Yandex Eats
• The restaurant rating on Yandex Eats is displayed in the dashboard

7. Analytics#

Analytics → filter "Channel: Yandex Eats":

• Number of orders, average check
• Top-selling items
• Prep time (average, p50, p90)
• Rating and reviews
• Channel comparison: Yandex Eats vs Glovo vs Wolt vs direct

8. Yandex Eats regions#

9. FAQ#

How do I connect Yandex Eats + Glovo at the same time?#

Each platform is connected independently. Orders from different platforms are color-labeled: 🔴 Yandex Eats, 🟠 Glovo, 🟣 Wolt, 🔵 Direct.

The Yandex Eats manager is not responding#

Write to partners@eda.yandex.ru including the Restaurant ID and a request for API integration. Typical response time is 3–5 business days.

Can I sync only part of the menu?#

Yes. In each item's settings there is a "Show on Yandex Eats" flag. You can exclude expensive or highly perishable items.

What happens if the internet goes down?#

Meni pauses Yandex Eats orders. When connectivity is restored, it resumes automatically. If the pause is > 15 minutes, Yandex Eats temporarily hides the restaurant in the catalog.

10. Support#

• Yandex Eats: vendor.eda.yandex.ru → Help
• Meni: support@cenaly.ru → subject "Yandex Eats integration"
• API documentation: yandex.ru/dev/eda