Wolt Integration

Connect your restaurant to the Wolt platform to receive delivery orders.

1. Overview#

Wolt is one of the largest food delivery platforms in Europe (25+ countries). Integration with Meni allows you to:

• Sync the menu — changes in Meni are automatically updated in Wolt
• Receive orders — orders from Wolt flow into Meni's unified order system
• Manage the stop list — an item in the stop list is hidden in Wolt as well
• Unified analytics — revenue via Wolt is shown in the overall dashboard

2. Requirements#

To connect, you need:

• ✅ A Meni account (plan Basic or higher)
• ✅ An active Wolt for Merchants account
• ✅ Access to the Wolt Merchant Portal (merchant.wolt.com)
• ✅ An API key from Wolt (requested from your Wolt manager)

3. Step-by-step setup#

Step 1. Get an API key from Wolt#

1. Log in to the Wolt Merchant Portal
2. Go to Settings → Integrations → API Access
3. Click Generate API Key
4. Copy the key (it is shown only once)

⚠️ If you don't have the API Access item, contact your Wolt manager and request access to the Restaurant API.

Step 2. Connect in Meni#

1. In the Meni admin panel: Settings → Integrations → Delivery
2. Find Wolt → click Connect
3. Enter:
   • Venue ID (from the Wolt Merchant Portal → your restaurant's URL)
   • API Key (from step 1)
4. Click Test connection
5. If the connection is successful: Save

Step 3. Configure menu synchronization#

Step 4. Configure order intake#

1. Settings → Integrations → Wolt → Orders
2. Choose the intake method:
   • Automatic — orders are accepted immediately
   • With confirmation — a manager confirms each order
3. Set the default preparation time (min)
4. Select a KDS screen for Wolt orders (or a shared one)

4. Working with orders#

Order flow#

Guest orders in Wolt
       ↓
Order arrives in Meni (tagged 🟣 Wolt)
       ↓
Displayed on the kitchen KDS screen
       ↓
Kitchen prepares → marks "Ready"
       ↓
Wolt receives the status → courier picks up

Order statuses#

Differences from regular orders#

• Wolt orders are marked with a purple label 🟣
• Restaurant price = Wolt price minus commission (15–30%)
• Preparation time is sent to the courier automatically
• You can't change an order after confirmation (Wolt limitation)

5. Pricing for Wolt#

You can set separate prices for Wolt:

1. Menu → select an item → Channel pricing
2. Enable "Separate price for Wolt"
3. Set the price (usually +15–25% to cover the commission)

Or use a default markup:

• Settings → Integrations → Wolt → Markup: +20%

6. Managing the availability schedule#

Set Wolt operating hours separately from your main schedule:

• Settings → Integrations → Wolt → Schedule
• You can reduce hours (e.g., not accepting delivery during peak time)
• Emergency shutdown: "Pause Wolt" button (for 30/60/120 min)

7. Wolt analytics#

In Analytics → filter "Channel: Wolt":

• Number of orders via Wolt
• Average check (before and after commission)
• Top items on Wolt
• Comparison with direct orders (via QR)
• Average preparation time

8. FAQ#

How do I temporarily stop accepting Wolt orders?#

Settings → Integrations → Wolt → Pause (30/60/120 min). Or the "Pause Wolt" button directly from the orders dashboard.

Wolt shows an old menu — what should I do?#

Click Settings → Integrations → Wolt → Force sync. Updates in Wolt take 5–15 minutes.

Can I use Wolt and my own delivery at the same time?#

Yes. Wolt orders and direct orders are shown in one order list, but marked with different colors.

Wolt commission?#

Wolt charges 15–30% of the order amount (depends on your contract). Meni shows amounts with and without commission in analytics.

9. Wolt countries and cities#

Wolt operates in 25+ countries:

10. Support#

• Wolt for Merchants: merchant.wolt.com → Support
• Meni: support@cenaly.ru → subject "Wolt integration"
• Wolt API documentation: developer.wolt.com