Payments — Online Payments and Integrations

Overview#

Meni supports many payment methods tailored to the requirements of different countries and markets.

Supported payment methods#

Local payment systems#

Connecting Stripe#

Step 1. Create a Stripe account#

1. Go to stripe.com and sign up
2. Verify your business information
3. Get your API keys

Step 2. Connect to Meni#

1. In the admin panel → Settings → Payments
2. Select Stripe
3. Click Connect Stripe — you will be redirected to Stripe
4. Log in and confirm the connection
5. Done — guests can pay for orders online

What's supported via Stripe#

• Bank cards (Visa, Mastercard, AmEx)
• Apple Pay
• Google Pay
• iDEAL (Netherlands)
• SEPA Direct Debit (Europe)
• Bancontact (Belgium)
• Przelewy24 (Poland)
• and other local methods

Pay on delivery#

If online payment is not connected or the guest prefers to pay on site:

1. In Settings → Payments → enable Pay on delivery
2. The guest selects this method at checkout
3. Payment is made in cash or by card upon receiving the order

Online tips#

Guests can leave tips during online payment:

1. In Settings → Tips
2. Enable online tips
3. Configure options: 5%, 10%, 15%, 20%, custom amount
4. Tips are added to the payment total

Security#

• All payment data is processed via Stripe (PCI DSS Level 1)
• Meni does not store bank card data
• The connection is protected with SSL/TLS encryption
• Compliance with GDPR and local regulations

Fiscalization#

For countries with mandatory fiscalization, Meni generates data to be sent to tax authorities:

Payment reports#

In the Analytics section, you have access to:

• Total revenue for the period
• Breakdown by payment methods
• Average check
• Tip statistics
• Export to Excel/CSV for accounting

8. Multi-currency#

Setup#

1. Location settings → Currency → select the primary currency
2. Add additional currencies for display

Supported currencies#

GEL (₾), USD ($), EUR (€), GBP (£), TRY (₺), RUB (₽), UAH (₴), KZT (₸), AED (د.إ), ILS (₪), PLN (zł), CZK (Kč), and others — 50+ currencies.

How it works#

• Prices are stored in the venue's primary currency
• Exchange rates update automatically (daily)
• The guest sees prices in the currency of their choice
• Payment is processed in the currency of the connected payment system
• Different locations in a chain can use different currencies

9. Split Bill#

Guests at the same table can split the payment:

• Equally: total amount ÷ number of guests
• By items: each person marks their dishes
• Custom: each person enters their amount

Each guest pays their part via phone. The order is closed when all parts are paid.

10. Fiscal printers and receipts#

Supported hardware#

Connection#

1. Settings → Hardware → + Add printer
2. Select the connection type: USB, Wi-Fi, Bluetooth, cloud
3. Specify the IP address or MAC address
4. Print a test receipt

Receipt templates#

• Customizable template: logo, QR code, thank-you text
• Auto-print when an order is created / closed
• Separate kitchen receipt (without prices)

Fiscalization by country#

11. Refunds and disputes#

Full refund#

Manager → Orders → select an order → Refund → confirm. Funds are returned to the card (1–5 business days).

Partial refund#

Select specific items to refund — only the cost of the selected dishes is returned.

Reporting#

All refunds are recorded in analytics → Refunds section — reasons, amounts, frequency.