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☎️ SIP Phone Setup

☎️ QTECH QVP and QIPP

Russian-made QVP-80P…QVP-600PR and QIPP-100…QIPP-1000PG: IP via the “C” key, admin/admin, the SIP accounts section, factory reset (QVP-90/95R are archived; QVI-2xxx gateways have a different UI)

Documentation

QTECH QVP and QIPP — setup for our PBX

QTECH is a Russian network equipment vendor, and its QVP and QIPP desk phones get bought where the customer must source hardware from the Russian product register: chains with public contracts, venues attached to institutions, franchises with import-substitution requirements. The most common ones are the plain two-line QVP-80P, QVP-95P, QVP-100(P), QVP-200(P); the manager's desk and the front office get the multi-line QVP-300P/400PR/500PR/600P.

All of these phones share one web interface — a black-and-red menu on the left (“Состояние телефона” — Phone status · “Сеть” — Network · “SIP аккаунты” — SIP accounts · “Программируемые кнопки” — Programmable keys · “Настройки телефона” — Phone settings · “Телефонная книга” — Phone book · “Обслуживание телефона” — Maintenance · “Безопасность” — Security) and a language selector in the top right corner.

General credentials, ports and network rules are on the overview page “SIP phone setup”.

What you will need#

  • Extension credentials from the admin panel: SIP server, extension number, login, password, port 5060, transport UDP. Where to get them — “Credentials” (Telephony → Operators → “Reset password”).
  • The phone on the same network as your computer: a cable into the phone's LAN port (the PC port is a pass-through for a computer).
  • A computer with a browser on that same network.
  • A power supply: PoE exists on models with a P in the name (QVP-80P, QVP-95P, QVP-100P, QVP-200P, QVP-300P…). The QVP-100 and QVP-200 without the P run off the adapter only.

Step 1. Find out the phone's IP address#

Out of the box the phone takes its address over DHCP, and QTECH has a dedicated key for reading it:

  1. Press the “C” key on the phone — the device's IP address appears on the screen.
  2. Write it down: you will need it in step 2.

If there is no address, the phone did not get one. Check that the cable is in the LAN port and, if needed, set the address by hand: Menu → Phone settings → Advanced settings → password admin → Network → LAN port, where you pick DHCP, Static or PPPoE. After a mode change the phone asks for a reboot (“Network is changed, press OK reboot”).

The Network section of the QTECH web interface: DHCP, static IP address or PPPoE Screenshot: QTECH QVP-100/QVP-100P user manual, p. 25.

Step 2. Log in to the web interface#

Open the address from step 1 in your browser — just http://<phone IP>.

Factory value
Address http://<phone IP> (the default web port is 80)
Login admin
Password admin

Both are case-sensitive. The phone asks for the same admin password on the device itself when you enter the advanced settings.

The phone status page opens. If the interface is in Russian, switch it with the language selector in the top right corner.

If the password has been changed and nobody knows it, there is no way to recover it — only a factory reset helps.

Step 3. Enter the PBX credentials#

Pick “SIP аккаунты” (SIP accounts) in the left menu, choose “Аккаунт1” (Account 1) in the drop-down at the top of the page and fill in the fields of the basic block:

In the admin panel (“Extension credentials”) In the phone (SIP accounts → Account 1)
SIP server SIP сервер (SIP server) — a required field, marked with an asterisk
Login Имя пользователя (user name — the authentication name) and Имя (the name the phone registers under) — the whole sip-…-<extension> string in both fields
Password Пароль (password)
Port 5060 there is no separate field: the port is appended to the server address after a colon, and 5060 is the default anyway. Leave the local SIP port under the phone settings alone
Transport UDP Транспортный протокол для SIP (SIP transport protocol) — a UDP / TCP / TLS radio button; you need UDP
Extension number Отображаемое имя (display name, also the caller ID) and Метка (label)

Be sure to tick “Использовать” (Use) at the top — without it the account is disabled. Leave the backup SIP server, the outbound proxy and the backup outbound proxy empty, and set NAT traversal to “Нет” (No). Press “Применить” (Apply) at the bottom of the page.

The SIP accounts page of the QTECH web interface: Use, display name, user name, name, password, SIP server, SIP transport protocol Screenshot: QTECH QVP-100/QVP-100P user manual, p. 29.

If it is easier to type it on the phone itself, without a computer
  1. Menu → Phone settings → Advanced settings.
  2. Enter the phone password — admin by default.
  3. Choose SIP accounts and the account you need.
  4. Fill in: account enable — On; the on-screen name — the extension number; the user ID — the whole sip-…-<extension> login (this is the authentication name); the account — the same login (the phone registers under it); the user password — the password; the SIP server — the PBX address.
  5. Press Save.

Leave the proxy server (the outbound call server) empty and STUN switched off.

Optional: codecs, encryption, time
  • Codecs — SIP accounts → the account's codec block: keep G.711A and G.711U on top; on the HD Voice models you can add G.722.
  • Encryption — the security block of the SIP accounts section has SIP encryption and RTP encryption: do not turn them on, the platform does not offer them. For the same reason do not pick the TLS transport.
  • SIP registration timeout — 3600 s by default, no need to change it.
  • Time — Phone settings → SNTP: set the venue's time zone, otherwise the call log will be shifted.
  • The web port is changed in the advanced settings; if it has been changed, the address has to include it — http://192.168.0.200:88.

Step 4. Check the registration#

  • In the web interface: the phone status page, the registration status block — next to “Аккаунт 1” the red “Отсутствует” (none) should give way to a successful registration. The network status block right below shows the phone's LAN IP address.
  • On the phone: the line name appears on the screen and the “no network” icon disappears.
  • In the admin panel: Telephony → the Operators tab — a green dot lights up next to the operator, together with the string the phone used to introduce itself. The status refreshes no more than once a minute.
  • A test call: dial a colleague's extension from the phone.

The phone status page of the QTECH web interface: account registration status, LAN IP address, model and firmware version Screenshot: QTECH QVP-300P user manual, p. 23.

Factory reset#

A reset is needed if the phone came second-hand (it holds someone else's account and, worse, someone else's provisioning address that restores its own settings on every reboot), if the web password has been forgotten, or if the device behaves unpredictably.

From the web interface (the way the vendor documents): the left menu Maintenance → Basic → Factory settings → the “Возврат к заводским настройкам” (Restore factory settings) button. The change takes effect after a reboot, which starts by itself.

The factory settings window of the QTECH web interface with the “restore factory settings” button Screenshot: QTECH QVP-100/QVP-100P user manual, p. 57.

From the device QTECH documents no separate reset item ⚠️ verify — the phone only offers the advanced settings behind the same admin password. So if both the web password and the advanced-settings password are lost at once, contact QTECH support: guessing is pointless.

The reset wipes every current setting — accounts, network, programmable keys, phone book; the firmware stays. Afterwards the login is admin/admin again, the phone takes its address over DHCP, and the setup starts from step 1.

If the phone does not register#

  1. The “Use” box is unticked. The account is disabled — the most common reason for “everything is filled in and nothing happens”.
  2. The login is incomplete. You need sip-…-<extension>, not the extension number alone, and in both fields — the user name and the name.
  3. The password is stale. Somebody pressed “Reset password” in the admin panel — issue a new one and type it again.
  4. Transport. The SIP transport protocol radio button must be on UDP; choosing TLS produces silence with no error message.
  5. Encryption is on. SIP encryption or RTP encryption in the security block — switch them off.
  6. The outbound proxy is filled in. If the previous provider's address is still there, the registration goes to the wrong place — clear it.
  7. NAT traversal (STUN) is on. Our PBX needs no STUN; set it to “No”.
  8. The phone got no IP. The “C” key shows nothing — check the cable in the LAN port and DHCP on the network.
  9. The venue network. SIP ALG on the router, a guest Wi-Fi with client isolation, UDP 5060 blocked — see the overview.

Models in the family#

Model Screen / lines PoE Setup specifics
QVP-80P 128×64 mono, 2 lines yes 25 keys, 5 programmable
QVP-95P / QVP-95PR 128×64 (132×64 on the 95PR) mono, 2 lines yes Cyrillic keypad
QVP-100 / QVP-100P 128×64 mono, 2 lines on QVP-100P 13 programmable keys; the vendor's most detailed manual covers this model
QVP-200 / QVP-200P 132×64 mono, 2 lines on QVP-200P 2 programmable keys
QVP-300P / QVP-300PR 132×64 mono, 3 lines yes 12 programmable keys, gigabit ports
QVP-400PR 2.4″ 320×240 colour, 2 lines yes 5 programmable keys
QVP-500PR 2.8″ 320×240 colour, 6 lines yes 5 programmable keys
QVP-600P / QVP-600PR 4.3″ 480×272 colour, 8 lines yes in the device menu the account fields are “user ID” and “account”
QIPP-100 / QIPP-100P 128×48 mono, 2 lines on QIPP-100P the entry-level QIPP line, same web interface
QIPP-225PG / QIPP-300PG / QIPP-401PG 320×240 colour, 4–6 lines yes gigabit ports
QIPP-425PG / QIPP-475PG 3.5″ 320×240 colour, 12 lines yes the QIPP-475PG ships with a cordless handset
QIPP-800PG V2 / QIPP-1000PG 4.3″ 480×272 colour, 20 lines yes the QIPP-EXT expansion module fits the QIPP-800PG V2 only
QWFP-1000-NV 320×240, 2 lines no a Wi-Fi phone, joins the network without a cable

QTECH also has a separate line of QVI gateways (QVI-2101…QVI-2172 for analogue phones, QVI-21xx FXO for analogue lines) and QPBX IP PBXs. Those are different devices with a web interface of their own, and this page does not cover them. The QVP-90/90P/90R models and the first-generation QIPP-300/400/500/800 series have been archived by the vendor, but their web interface is the same.

Frequently asked questions#

The admin password does not work — what now?#

It has already been changed (or the phone was configured by its previous owner). The factory password cannot be recovered and guessing is pointless — do a factory reset from the web interface. If the web password is unknown too, the remaining option is QTECH support.

Is a QTECH phone mandatory for a venue with a public contract?#

The “hardware from the Russian product register” requirement applies to the equipment purchase, not to our platform: the PBX works with any SIP phone. The QVP and QIPP series are in that register, which is why they get bought when a purchase follows those rules.

What is the difference between QVP and QIPP?#

They are two lines from the same vendor sharing one web interface: QVP are the classic office sets (2–8 lines), QIPP is the newer series with 12- and 20-line, touch and video models. Configuring an account is identical: the SIP accounts section, the same fields.

How many extensions fit into one phone?#

As many as the model has lines: two on the QVP-80P/95P/100/200/400PR, three on the QVP-300P, six on the QVP-500PR, eight on the QVP-600P, up to twenty on the larger QIPP models. Each account is configured separately (the account drop-down at the top of the page) and needs its own login and password from the admin panel.

Can a fleet of phones be configured automatically?#

Not from our platform's side — it runs no provisioning server. The phones themselves do have the mechanism: Maintenance → Advanced settings → Auto provision (a profile over FTP/TFTP/HTTP). If you run your own provisioning server, the parameters are described in the maintenance section of the QTECH manual.

Sources#

Documentation
Guest demo menu Admin panel demo Start free