Refund & Returns Policy + Model Cancellation Form

REFUND AND RETURNS POLICY

✓Business (seller) name (✓Business address) Effective date: Effective date

PART A — RETURNS POLICY

1. RIGHT TO CANCEL DISTANCE / ONLINE SALES 1.1. For goods purchased online or at a distance, you have a statutory right to cancel within Statutory cancellation period (days) days of delivery, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs 2013"). 1.2. We do not offer any additional return period beyond the statutory minimum. In-store purchases: there is no statutory right to change your mind about goods bought in our shop. Where we accept an in-store return as a goodwill gesture, the conditions in this policy apply. Your rights in respect of faulty, misdescribed, or unfit goods under the Consumer Rights Act 2015 are unaffected.

2. CONDITION OF GOODS 2.1. Condition required for a return

3. RETURN POSTAGE 3.1. Who pays return postage.

4. EXCEPTIONS 4.1. The following items cannot be returned, except where faulty: Non-returnable exceptions.

5. REFUNDS 5.1. Refund method: Refund method. Refunds are issued within Refund issued within (days) days of us receiving the returned goods or evidence that they have been sent back. 5.2. We may reduce the refund to reflect any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics, and functioning, as permitted by the CCRs 2013. This does not apply to faulty goods.

6. FAULTY GOODS 6.1. This policy is in addition to, and does not limit, your statutory rights under the Consumer Rights Act 2015, including the short-term right to reject faulty goods within 30 days for a full refund. We do not offer "no refunds" on faulty goods — this would be a misleading practice.

7. CONTACT 7.1. To start a return, contact: Customer service contact.

PART B — MODEL CANCELLATION FORM (Schedule 3(B), CCRs 2013)

(Complete and return this form only if you wish to withdraw from the contract)

To: ✓Business (seller) name, ✓Business address

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: ____________________________________________

Ordered on: ______________ Received on: ______________ Name of consumer(s): ______________ Address of consumer(s): ______________ Signature of consumer(s) (only if this form is notified on paper): ______________ Date: ______________

⚠️ If a seller fails to give the customer this cancellation-right information at the time of a distance sale, the cancellation period is automatically extended — up to 12 months — under CCRs 2013.

— — — ⚠️ This is a boilerplate template, not legal advice. Employment, consumer-protection, food safety, and health & safety law in the United Kingdom differs between England, Wales, Scotland, and Northern Ireland, and is changing significantly through 2026–2027 under the Employment Rights Act 2025 — have this document reviewed and adapted by a solicitor (and, for disciplinary/grievance matters, checked against the current Acas Code of Practice at acas.org.uk) before use.