Refund & Returns Policy (Lemon Law-Aware)

REFUND AND RETURNS POLICY

✓Business name (UEN Business UEN) Effective date: Effective date

1. YOUR RIGHTS UNDER THE LEMON LAW 1.1. Lemon Law rights statement 1.2. Under Part 3 of the Consumer Protection (Fair Trading) Act 2003 ("Lemon Law"), you are entitled to repair, replacement, a price reduction, or a refund for goods that do not conform to the contract at the time of delivery. A statement or sign of "no refunds" against a defective product is misleading and an unfair practice under the CPFTA, and does not remove these rights.

2. REMEDY TIERS 2.1. Remedy tiers

3. CHANGE OF MIND 3.1. Change-of-mind returns — window: Change-of-mind window (days) days. 3.2. A change-of-mind return is a goodwill policy set by this business, not a legal requirement, and does not reduce your rights under section 1. 3.3. Exceptions: Exceptions to change-of-mind returns

4. CONDITION OF GOODS AND FORM OF REFUND 4.1. Condition of goods and proof of purchase required 4.2. Form of refund: Form of refund

5. DISCOUNTED / CLEARANCE ITEMS 5.1. Discounted / clearance items note

6. HOW TO MAKE A CLAIM 6.1. How to make a claim 6.2. Disputes may also be referred to CASE (Consumers Association of Singapore) mediation or the Small Claims Tribunal.

— — — ⚠️ This is a boilerplate template, not legal advice. Singapore's Employment Act, CPF, PDPA, and MOM/SFA/PDPC compliance regimes are subject to near-term and phased changes — including the Workplace Fairness Act (commencing end of 2027), the SAFE food-safety framework (phasing in from 19 January 2026, with the Food Safety and Security Act 2025 phasing in through 2028), the Local Qualifying Salary rising to S$1,800/month (or S$10.50/hour) on 1 July 2026, and CPF contribution-rate and work-pass policy updates — have this template reviewed and adapted by a lawyer before use, and confirm the current rules and thresholds at mom.gov.sg, pdpc.gov.sg, and sfa.gov.sg on the date of use.