E-Commerce Terms of Sale + Withdrawal Form (Köpvillkor e-handel + Ångerblankett)

E-COMMERCE TERMS OF SALE (KÖPVILLKOR E-HANDEL) + WITHDRAWAL FORM (ÅNGERBLANKETT)

Seller: ✓Seller name (org.nr Seller organisation number (organisationsnummer)), ✓Seller address Effective date: Effective date

1. LEGAL BASIS 1.1. These terms fulfil the pre-contractual information duties of distansavtalslagen (2005:59), e-handelslagen (2002:562) and prisinformationslagen (2004:347) for online sales to consumers.

2. PRICING AND VAT 2.1. Pricing and VAT (moms) information

3. DELIVERY 3.1. Delivery terms

4. PAYMENT 4.1. Accepted payment method(s): Accepted payment method(s)

5. ⚠️ RIGHT OF WITHDRAWAL (ÅNGERRÄTT) — 14 DAYS 5.1. Right of withdrawal (ångerrätt) terms 5.2. Exceptions: Exceptions to the right of withdrawal 5.3. ⚠️ Failure to provide the mandatory pre-contractual withdrawal information extends the withdrawal window from 14 days to 1 YEAR from delivery. 5.4. Konsumentverket's standard withdrawal form must be supplied to the consumer BEFORE the contract is concluded, ready to be filled in and returned:

— — ÅNGERBLANKETT / STANDARD WITHDRAWAL FORM (complete and return only if you wish to withdraw) — — To: ✓Seller name I/we hereby give notice that I/we withdraw from my/our contract for the sale of the following goods: ____________ Order date / date of receipt: ____________ Consumer name and address: ____________ Consumer signature (only if this form is submitted on paper): ____________ Date: ____________ — — END OF ÅNGERBLANKETT — —

6. RETURNS AND COMPLAINTS (REKLAMATION) 6.1. Returns / complaints procedure (reklamation) 6.2. Under konsumentköplagen (2022:260), the reklamation window is 3 years, and the presumption that a defect existed at delivery covers the first 2 years (extended from the former 6 months).

7. DISPUTE RESOLUTION 7.1. Dispute resolution (ARN / EU ODR) note 7.2. Consumers may also refer disputes to ARN (Allmänna reklamationsnämnden) or the EU ODR platform.

— — — ⚠️ This is a boilerplate template, not legal advice. Swedish employment, data-protection, consumer-protection and food-safety law (lag (1982:80) om anställningsskydd — LAS, including the reform in force since 01.10.2022 that replaced "saklig grund" with "sakliga skäl" and allmän visstidsanställning with särskild visstidsanställning/SÄVA; 6 c–e §§ LAS implementing EU Directive 2019/1152 on written information about employment conditions; 11 § MBL on union negotiation; 47 § lagen om arbetslöshetsförsäkring; AFS 2023:1 on systematiskt arbetsmiljöarbete/SAM, in force since 01.01.2025; the GDPR/Regulation (EU) 2016/679 and dataskyddslagen (2018:218), supervised by IMY; distansavtalslagen (2005:59), e-handelslagen (2002:562) and prisinformationslagen (2004:347); konsumentköplagen (2022:260); livsmedelslagen (2006:804) and Regulation (EC) 852/2004; and 39 kap. skatteförfarandelagen on personalliggare) is highly procedural, tied to fixed statutory deadlines (e.g. skriftlig information within 7 calendar days of the start of employment, arbetsgivarintyg on request, kommun registration at least 2 weeks before opening a food business) and to unannounced Skatteverket kontrollbesök that can trigger a kontrollavgift of 12,500 kr plus 2,500 kr per unregistered worker (25,000 kr on a repeat violation within a year) — and there is NO statutory minimum wage in Sweden, so pay floors must always be checked against the applicable kollektivavtal (e.g. Gröna riksavtalet HRF–Visita for HoReCa, the Detaljhandelsavtalet Handels–Svensk Handel for retail, the Frisöravtalet Frisörföretagarna–Handels for salons). Have this document reviewed and adapted by a Swedish employment/legal advisor (jurist) or accountant (redovisningskonsult) and verified against current Skatteverket, Arbetsmiljöverket and IMY guidance before use.