Return & Refund Policy

RETURN AND REFUND POLICY (سياسة الاستبدال والاسترجاع)

✓Business name (Commercial Registration No. Commercial Registration (CR) number) Effective date: Effective date

This policy is displayed under the E-Commerce Law (2019, in force since 24 October 2019) and Ministry of Commerce consumer-protection practice: the return policy must be shown to the customer in writing BEFORE the order is placed, and a blanket "no refund" notice is unlawful against defective goods.

1. ONLINE RETURNS 1.1. Return window for unused goods ordered online: Return window for online orders (days) days (at least 7 days is required by the E-Commerce Law). 1.2. Conditions: Return conditions. 1.3. Exclusions: Exclusions — typical statutory exclusions are food/catering, custom-made items, downloaded software, and press/publications. 1.4. Form of refund: Form of refund.

2. DEFECTIVE GOODS 2.1. Remedy for defective / non-conforming goods 2.2. A "no refund" sign or clause does not override this statutory obligation.

3. PRICING 3.1. Displayed price includes VAT — the price shown on the shelf, menu, or listing must equal the final price charged at checkout, inclusive of 15% VAT.

4. COMPLAINTS 4.1. Contact for returns and complaints: Complaints contact. Unresolved complaints may be escalated through the Ministry of Commerce's Balagh Tijari app or hotline 1900.

5. LANGUAGE 5.1. Arabic version displayed — an Arabic version should be displayed at the point of sale.

— — — ⚠️ This is a boilerplate template, not legal advice. It is written under the Saudi Labor Law (Royal Decree No. M/51 of 2005, as amended by Royal Decree No. M/44 of 23 August 2024, in force from 19 February 2025) and related regulations and digital platforms (Qiwa, Najiz, GOSI, Mudad, PDPL/SDAIA, E-Commerce Law, SFDA, Shomoos, ZATCA/Fatoora, Balady) as in effect in July 2026 — these platforms and their implementing regulations change frequently; verify against the current text before use. Have this template reviewed by a Saudi-qualified lawyer and, for HR documents, checked against your own HRSD-approved work organization regulation (لائحة تنظيم العمل) before use.