Mandatory terms of sale for an online store under the ustawa o świadczeniu usług drogą elektroniczną (art. 8) and the ustawa o prawach konsumenta — must include the 14-day right of withdrawal and the standard withdrawal form (Appendix 2), plus the post-2023 rules on niezgodność towaru z umową (goods non-conformity) that replaced rękojmia.
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ONLINE STORE TERMS (REGULAMIN SKLEPU INTERNETOWEGO) + WITHDRAWAL FORM (WZÓR ODSTĄPIENIA)
Seller: Seller name (NIP Seller NIP/REGON), Seller address Effective date: Effective date
1. LEGAL BASIS 1.1. These terms fulfil the pre-contractual information duties of the ustawa o świadczeniu usług drogą elektroniczną (art. 8) and the ustawa o prawach konsumenta for distance/online sales to consumers.
2. ORDERING, PRICES AND PAYMENT 2.1. Order process: Order process 2.2. Prices and payment methods: Prices and payment methods
3. DELIVERY 3.1. Delivery terms
4. ⚠️ RIGHT OF WITHDRAWAL (PRAWO ODSTĄPIENIA) — 14 DAYS 4.1. Right of withdrawal (odstąpienie) terms 4.2. Exceptions: Exceptions to the right of withdrawal 4.3. The standard withdrawal form (wzór formularza odstąpienia od umowy, Appendix 2 to the ustawa o prawach konsumenta) must be provided to the consumer BEFORE the contract is concluded, ready to be filled in and returned:
— — WITHDRAWAL FORM (to be completed and returned only if you wish to withdraw) — — Addressee: Seller name I hereby give notice that I withdraw from my contract for the sale of the following goods: ____________ Date of contract/receipt: ____________ Consumer name and address: ____________ Consumer signature (only if this form is submitted on paper): ____________ Date: ____________ — — END OF WITHDRAWAL FORM — —
5. COMPLAINTS (REKLAMACJE) — NIEZGODNOŚĆ TOWARU Z UMOWĄ 5.1. Complaints procedure (reklamacje / niezgodność towaru z umową) 5.2. ⚠️ Since 2023, consumer complaints about goods are governed by the niezgodność towaru z umową regime (ustawa o prawach konsumenta, ch. 5a) instead of the former rękojmia; the response deadline is 14 days and silence is treated as acceptance of the claim. The defect is presumed to have existed at delivery for 2 years from that date.
6. DISPUTE RESOLUTION 6.1. ODR platform / dispute-resolution note
— — — ⚠️ This is a boilerplate template, not legal advice. Polish employment, data-protection and consumer-protection law (the Kodeks pracy — Labour Code, arts. 25¹, 29, 29 §3; the RODO/GDPR — Regulation (EU) 2016/679; the ustawa o minimalnym wynagrodzeniu za pracę; the ustawa o świadczeniu usług drogą elektroniczną; and the ustawa o prawach konsumenta) is highly procedural, tied to fixed statutory deadlines (the "syndrom pierwszej dniówki" under art. 29 KP, the 7-day informacja o warunkach zatrudnienia, the 33-month/3-contract fixed-term cap, the 14-day right of withdrawal, the last-working-day świadectwo pracy) and changes frequently — including the 2026 minimum wage (4 806 zł/month, 31,40 zł/hour), the staged staż pracy reform (01.01.2026 for the public sector / 01.05.2026 for the private sector, with a 24-month window to document past periods) and the foreign-worker work-notification deadline shortened from 14 to 7 days as of 05.03.2026. Have this document reviewed and adapted by a Polish employment/ legal advisor (radca prawny / adwokat) and verified against current PIP, ZUS and UODO thresholds and guidance before use.
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14 days from delivery; must attach the standard withdrawal form (Appendix 2)
e.g. perishable food, hygiene goods once unsealed, made-to-order items
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