Booking, Cancellation & No-Show Policy

BOOKING, CANCELLATION & NO-SHOW POLICY

✓Business name

1. HOW TO BOOK 1.1. Booking method: Booking method

2. DEPOSITS 2.1. Deposit required: Deposit amount (Deposit (% of expected total)% of the expected total, where applicable).

3. CANCELLATION WINDOW 3.1. Free cancellation window: Free cancellation window

4. LATE CANCELLATION AND NO-SHOW 4.1. Fee charged for a late cancellation or no-show: Late cancellation / no-show fee 4.2. Card hold — explicit consent clause

5. RESCHEDULING 5.1. Rescheduling terms

6. CANCELLATION BY US 6.1. Cancellation by the business

7. FORCE MAJEURE 7.1. Force majeure note

8. DISCLOSURE 8.1. Disclosure timing note 8.2. This policy, including any deposit or no-show fee, is provided to you before you complete your booking. A deposit or fee that is a genuine, reasonable pre-estimate of the loss caused by a late cancellation or no-show, and that is disclosed in advance, is lawful; a charge designed purely to punish the customer, or one not disclosed until after booking, risks being an unfair contract term or misleading conduct under the Fair Trading Act 1986.

— — — ⚠️ This is a boilerplate template, not legal advice. New Zealand employment, privacy, consumer, food-safety, and work health & safety law combines the Employment Relations Act 2000, the Holidays Act 2003 (under active reform via the proposed Employment Leave Bill), the Privacy Act 2020, the Consumer Guarantees Act 1986, the Fair Trading Act 1986, the Food Act 2014, and the Health and Safety at Work Act 2015 — several of which are mid-reform as of mid-2026 and change on fixed dates that this template flags but does not resolve for you. Have it reviewed and adapted by a lawyer or Employment New Zealand before use, check current guidance and free official templates at employment.govt.nz (including the Employment Agreement Builder at eab.business.govt.nz), and confirm the minimum wage and any other statutory rate in force on the date of use (rates change every 1 April).