Webshop Terms & Conditions + Model Withdrawal Form

ALGEMENE VOORWAARDEN WEBSHOP (Webshop General Terms and Conditions)

✓Business (seller) name (✓Business address, KvK KvK (trade register) number) Effective date: Effective date

PART A — GENERAL TERMS AND CONDITIONS

1. DELIVERY 1.1. Delivery terms

2. PAYMENT 2.1. Payment methods

3. RIGHT OF WITHDRAWAL (HERROEPINGSRECHT) 3.1. For a distance/online purchase, the customer has a statutory right to withdraw from the contract within Statutory withdrawal period (days) days of delivery, without giving a reason, under the wettelijke regeling koop op afstand (art. 6:230o e.v. BW, implementing the EU Consumer Rights Directive). This information, together with the model form below, must be provided to the customer BEFORE the contract is concluded. 3.2. Exceptions to the right of withdrawal: Exceptions to the right of withdrawal.

4. RETURN SHIPPING AND REFUNDS 4.1. Who pays return shipping. 4.2. Refunds are issued within Refund issued within (days) days of receiving the returned goods, or evidence that they have been sent back, whichever is earlier — this reflects the statutory maximum.

5. CONSEQUENCE OF NOT PROVIDING WITHDRAWAL INFORMATION 5.1. ⚠️ If the seller fails to provide the customer with the required information about the right of withdrawal (including this document and the model form below) before the sale, the withdrawal period is automatically extended — up to 12 months after the original 14-day period would otherwise have ended.

6. INDUSTRY REFERENCE 6.1. These terms are drafted with reference to the neutral, free general terms and model withdrawal form published by Thuiswinkel.org, the Dutch e-commerce trade association, as a market benchmark.

7. CUSTOMER SERVICE 7.1. Contact: Customer service contact.

PART B — MODELFORMULIER VOOR HERROEPING (MODEL WITHDRAWAL FORM)

(Complete and return this form only if you wish to withdraw from the contract)

To: ✓Business (seller) name, ✓Business address

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ____________________________________________

Ordered on: ______________ Received on: ______________ Name of consumer(s): ______________ Address of consumer(s): ______________ Signature of consumer(s) (only if this form is submitted on paper): ______________ Date: ______________

— — — ⚠️ This is a boilerplate template, not legal advice. Dutch employment, consumer-protection, data-protection, and health & safety law (Burgerlijk Wetboek Boek 7, Arbowet, AVG/GDPR) is detailed and actively changing through 2026–2028 (Wet meer zekerheid flexwerkers, modernisering van het concurrentiebeding, renewal of CAO Horeca after 31 December 2026) — have this document reviewed and adapted by a Dutch employment/legal advisor (jurist/advocaat) before use. Where a Dutch-language version of this document is also used, the Dutch-language version prevails in case of any conflict.