Online Sales Terms + Exchange and Return Policy (Términos y Condiciones + Política de Cambios y Devoluciones) — LFPC

ONLINE SALES TERMS + EXCHANGE AND RETURN POLICY (TÉRMINOS Y CONDICIONES + POLÍTICA DE CAMBIOS Y DEVOLUCIONES) — LEY FEDERAL DE PROTECCIÓN AL CONSUMIDOR (LFPC)

Seller (proveedor): Seller (proveedor) name (RFC: Seller RFC) Address: Seller address Effective date: Effective date

1. MANDATORY ONLINE-SALE DISCLOSURES — ARTICLES 76 BIS, 76 BIS 1 LFPC 1.1. Product characteristics and total price, including all mandatory taxes and charges (características y precio total): Product characteristics and total price (características y precio total) 1.2. Shipping costs (costos de envío): Shipping costs (costos de envío). Delivery timelines (plazos de entrega): Delivery timelines (plazos de entrega). 1.3. Payment methods (medios de pago): Payment methods (medios de pago). 1.4. ⚠️ NOTE: NOM-247-SE-2021 governs REAL-ESTATE marketing, not e-commerce — do not confuse it with the online-sale disclosure duties above.

2. ⚠️ RIGHT OF WITHDRAWAL (DERECHO DE RETRACTO) — ARTICLE 56 LFPC 2.1. For purchases made at a distance (online, phone, app), the consumer has Withdrawal period (business days) BUSINESS DAYS (statutory: 5 días hábiles) from receipt to withdraw from the purchase without penalty, provided the product is returned in the conditions described below. 2.2. Conditions accepted for exchange/return: Conditions accepted for exchange/return

3. LEGAL WARRANTY — ARTICLES 77–79 LFPC 3.1. Independently of the withdrawal right above, products/services carry a statutory warranty of at least Warranty period (days) days (statutory minimum: 90 days) from delivery, during which the consumer may claim repair, replacement or refund.

4. ⚠️ IN-STORE / DISCRETIONARY EXCHANGE POLICY — ARTICLE 7 LFPC 4.1. An in-store exchange for reasons other than a defect (e.g. size, change of mind) is NOT itself a legal requirement, but under Article 7 LFPC, once this policy is publicly announced (on receipts, signage, this document), it becomes BINDING on the seller as an offer.

5. REFUND METHOD AND COMPLAINTS 5.1. Refund method: Refund method 5.2. Complaints procedure (procedimiento de reclamaciones): Complaints procedure (procedimiento de reclamaciones) — consumers may also file a complaint with PROFECO.

— — — ⚠️ This is a boilerplate template, not legal advice. Mexican labour, social-security, data- protection and consumer-protection law (the Ley Federal del Trabajo — LFT — including its Article 47 grounds for rescission, its Article 422–425 Reglamento Interior de Trabajo regime as updated by the "Ley Silla" decree of DOF 19.12.2024 (fully in force since 15.12.2025), and its Article 132-XXXI anti-harassment mandate; the Ley del Seguro Social — IMSS registration (alta) within 5 business days of Article 15; NOM-035-STPS-2018 on psychosocial risk factors; the new LFPDPPP, DOF 20.03.2025, under which the INAI was dissolved in favour of the Secretaría de Anticorrupción y Buen Gobierno; and the Ley Federal de Protección al Consumidor — LFPC) is highly procedural, tied to fixed statutory deadlines (e.g. IMSS alta before/within 5 business days of the start of work, personal delivery of an aviso de rescisión at the moment of dismissal or via the Tribunal within 5 business days, a 30-day limitation period under Article 517 LFT, a 5-business-day withdrawal right for distance sales) and to penalties denominated in UMA (Unidad de Medida y Actualización, re-indexed annually by INEGI), not in salario mínimo. ⚠️ ADDITIONAL CONTEXT TO VERIFY WITH YOUR ADVISORS: (1) the constitutional reform gradually cutting the legal workweek — 2026: 48h → 2027: 46h → 2028: 44h → 2029: 42h → 2030: 40h — was enacted in 2026 and introduces a duty to keep an ELECTRONIC record of working time (registro de jornada); confirm your current schedule and time-tracking compliance; (2) the "Ley Silla" decree is fully in force since 15.12.2025 — confirm your Reglamento Interior de Trabajo has been updated with seating/ rest-period provisions and re-deposited at the CFCRL if amended; (3) the new LFPDPPP (in force since 21.03.2025) is still in a transitional period — subordinate regulations (reglamento) and the practice of the Secretaría de Anticorrupción y Buen Gobierno are still developing; any aviso de privacidad still referencing the defunct INAI must be updated; (4) the 2021 outsourcing reform (REPSE) prohibits labour subcontracting outright and requires any specialised-services contractor (cleaning, security, etc.) to hold a valid REPSE registration, on pain of joint liability and fines of 2,000–50,000 UMA — verify contractor status separately if relevant; (5) CFDI 4.0 payroll stamping (CFDI de nómina), SAT filings and IMSS/INFONAVIT contributions (via IDSE/SUA) are issued through your accountant's (contador) authorised systems and are OUT OF SCOPE for this template — a contador is a de facto mandatory partner for any business with employees. This English text is a DRAFTING AID ONLY. It must be reviewed, translated into Spanish where required for validity/ enforceability, and adapted by a Mexican labour/commercial lawyer (abogado) and accountant (contador) — and checked against current guidance from the STPS, IMSS, the Secretaría de Anticorrupción y Buen Gobierno, PROFECO and the applicable Centro de Conciliación — before use.