Refund and exchange policy for goods sold in-store or online — Hong Kong has no statutory right of return for a simple change of mind, but any policy stated to customers must be honestly represented and applied (Trade Descriptions Ordinance, Cap. 362) and goods must conform to the Sale of Goods Ordinance (SOGO, Cap. 26).
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У этого шаблона опциональных разделов нет: текст одинаковый для всех. Поля показаны подписями: на сайте шаблон только для чтения, значения подставляются в системе.
REFUND AND EXCHANGE POLICY
Business name Effective date: Effective date
1. RETURN / EXCHANGE WINDOW 1.1. Return / exchange window (days) days from the date of purchase.
2. ELIGIBILITY 2.1. Eligibility conditions
3. EXCLUSIONS 3.1. Exclusions
4. FORM OF REFUND 4.1. Form of refund
5. DEFECTIVE GOODS 5.1. Defective goods statement 5.2. This is a goodwill return/exchange policy for change-of-mind purchases; it does not limit statutory rights in respect of defective or non-conforming goods under the Sale of Goods Ordinance (SOGO, Cap. 26).
6. HONEST REPRESENTATION 6.1. Trade Descriptions Ordinance compliance note
7. HOW TO CLAIM 7.1. How to make a return/exchange claim
— — — ⚠️ This is a boilerplate template, not legal advice. Hong Kong's Employment Ordinance, MPF, Employees' Compensation, and PDPO compliance regimes are subject to near-term and phased changes — including the abolition of MPF offsetting for severance/long service payments (in effect since 1 May 2025), the "468 rule" for continuous contracts (in effect from 18 January 2026), the Statutory Minimum Wage rising to HK$43.1/hour (from 1 May 2026, now subject to annual review), the growing statutory holiday schedule (15 days in 2026), and a pending public consultation on cooling-off periods for prepaid beauty/fitness contracts (29 June – 31 August 2026) — have this template reviewed and adapted by a lawyer before use, and confirm the current rules and thresholds at labour.gov.hk, mpfa.org.hk, pcpd.org.hk, and fehd.gov.hk on the date of use.
Поля выключенных разделов приглушены — их не спрашивают.
e.g. unused, original packaging, proof of purchase
e.g. perishables, custom-made items, final-sale/clearance items
SOGO Cap. 26 implies goods must be of merchantable quality — a "no refund" sign cannot override statutory rights for defective goods
The Trade Descriptions Ordinance (Cap. 362) makes false or misleading statements about a stated refund policy a criminal offence
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