Official Complaint Forms + Notice Board Compliance (Hojas de Reclamaciones + Cartel Anunciador)

OFFICIAL COMPLAINT FORMS + NOTICE BOARD COMPLIANCE (HOJAS DE RECLAMACIONES + CARTEL ANUNCIADOR)

Establishment: ✓Business (establishment) name Autonomous community: Autonomous community (comunidad autónoma)

1. LEGAL BASIS — REGULATED PER AUTONOMOUS COMMUNITY 1.1. ⚠️ Spain has 17 different regional regulations for hojas de reclamaciones (e.g. Andalucía Decreto 82/2022, Comunidad de Madrid Decreto 1/2010, Cataluña Decreto 121/2013). This document is a compliance CHECKLIST, not the official form itself — obtain the official booklet from your community's consumer authority (dirección general de consumo). 1.2. Applicable regulation for this establishment: Applicable regional regulation

2. MANDATORY NOTICE (CARTEL) 2.1. A notice informing customers of their right to an official complaint form must be displayed prominently: Where the notice (cartel) is displayed

3. FORMS AVAILABILITY 3.1. Blank official forms available on request 3.2. ⚠️ Refusing to provide an official form on request is, BY ITSELF, a separate infringement, independent of the underlying complaint.

4. CATALONIA — BILINGUAL REQUIREMENT 4.1. Catalan-language notice required 4.2. Under the Codi de consum de Catalunya (Ley 22/2010, art. 128-1), consumer-facing notices and forms in Catalonia must be available at least in Catalan; fines have reached up to €10,000 for non-compliant establishments.

5. RECORD OF LAST CHECK 5.1. Responsible person: Responsible person. Last checked: Last compliance check date.

— — — ⚠️ This is a boilerplate template, not legal advice. Spanish employment, consumer-protection and data-protection law (Estatuto de los Trabajadores "ET", the applicable PROVINCIAL convenio colectivo de hostelería/comercio, the sector-wide ALEH VI framework agreement, RGPD/LOPDGDD 3/2018, Regulation (EU) No 1169/2011 "INCO") is highly procedural, includes fixed statutory calendars and changes frequently — statutory figures (SMI, convenio pay tables, LISOS sanction amounts) are re-indexed periodically. Have this document reviewed and adapted by a Spanish employment/legal advisor (abogado laboralista / gestoría) and verified against the current provincial convenio and rates before use. In Catalonia, under the Codi de consum de Catalunya (Ley 22/2010, art. 128-1), documents intended for consumers — price lists, terms of sale, mandatory notices — must be available at least in Catalan; where a Catalan-language version of this document is also used, that version prevails in case of conflict for consumers in Catalonia.