Website/service terms of use combined with a refund and return policy — posting a clear return policy is required in a number of states if the store wants to deviate from the default.
⚠️ This is a blank template, not legal advice: check the wording with a lawyer and adapt it to your jurisdiction and your case.
TERMS OF SERVICE
Company name (Website / app URL) Effective date: Effective date
These Terms of Service ("Terms") govern your use of Website / app URL and the services offered by Company name (the "Company"). By creating an account, placing an order, or checking the box to accept these Terms, you agree to be bound by them.
1. SERVICES 1.1. Company name provides: Description of services.
2. ACCOUNTS 2.1. Account rules
3. LIMITATION OF LIABILITY 3.1. Limitation of liability clause
4. DISPUTE RESOLUTION 4.1. Method: Dispute resolution method. If arbitration with a class action waiver is selected, disputes will be resolved by individual binding arbitration and not as a class, collective, or representative action, subject to any non-waivable rights under applicable law (for example, California PAGA representative claims).
5. GOVERNING LAW 5.1. These Terms are governed by the laws of Governing state law.
REFUND AND RETURN POLICY
6. RETURNS 6.1. Items may be returned within Return window (days) days of delivery/purchase, provided the item meets the following condition: Condition required for returns. 6.2. Refund method: Refund method. No restocking fee is charged. 6.3. The following items are not eligible for return: Non-returnable items. 6.4. ⚠️ There is no general federal right to a refund — the posted policy controls, but once posted the FTC and state consumer-protection laws require the Company to honor it. Some states (e.g. California, New York) require a clearly posted return policy, or a default period (often 30 days) applies automatically. 6.5. Shipping time: orders are shipped within the time stated at checkout or, if no time is stated, within 30 days of receiving a properly completed order, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. If we cannot ship on time, we will notify you and offer the choice of consenting to the delay or cancelling for a full refund.
7. CHANGES TO THESE TERMS 7.1. We may update these Terms from time to time; continued use of the services after an update constitutes acceptance of the revised Terms.
ACCEPTANCE By checking the acceptance box or placing an order on Website / app URL, the user affirmatively agrees to these Terms of Service (clickwrap acceptance).
— — — ⚠️ This is a boilerplate template, not legal advice. Employment, consumer-protection, and business law in the United States vary significantly by state (and sometimes by city) — have this document reviewed and adapted by a licensed attorney in your state before use. Official government forms (Form I-9, Form W-4, Form W-9, Form 1099-NEC, etc.) are not included here and must be obtained directly from the IRS/USCIS in their official, unmodified form.
Fields that belong to a switched-off clause are dimmed — they are not asked for.
Eligibility, account security, prohibited use
Cap on damages, exclusion of indirect/consequential damages
Arbitration/class-action waivers are a common U.S. risk-reduction tool; California limits their effect on PAGA claims
If you post no return policy at all, several states (e.g. California, New York) impose a default 30-day return period
e.g. unused, original packaging, with receipt
Leave blank if none
e.g. perishable goods, custom/personalized items, final sale items
1 of 13 fields are taken from the company, employee or counterparty record, the questionnaire can be dictated to the AI, and the finished document comes with a number, a PDF and an acknowledgement record.