Booking, cancellation, and no-show policy for restaurants, salons, and hotels — recommended given the scale of no-show damage in Japan, estimated at approximately ¥200 billion per year in a METI (経済産業省) report.
⚠️ This is a blank template, not legal advice: check the wording with a lawyer and adapt it to your jurisdiction and your case.
This template has no optional clauses: the text is the same for everyone. Field placeholders are shown as labels — on the site the template is read-only, values are entered inside the system.
RESERVATION AND CANCELLATION POLICY (予約・キャンセルポリシー)
Business name
No-show damage across the Japanese restaurant, salon, and hotel sectors has been estimated at approximately ¥200 billion per year, per a report by the Ministry of Economy, Trade and Industry (経済産業省, METI). A cancellation or no-show fee is enforceable only where this policy was shown to the customer BEFORE the reservation was made, and where the amounts charged are reasonable.
1. FREE CANCELLATION 1.1. Free cancellation window
2. CANCELLATION FEES 2.1. Cancellation fee schedule (% scale by days before)
3. NO-SHOW FEE 3.1. No-show fee (% or amount)
4. DEPOSIT / PREPAYMENT 4.1. Deposit / prepayment required
5. LATE ARRIVAL 5.1. Late arrival policy
6. HOW TO CANCEL 6.1. How customers must notify a cancellation
7. ENFORCEABILITY 7.1. Disclosure timing note
— — — ⚠️ This is a boilerplate template, not legal advice. Japan's employment, consumer, and food-safety regimes are subject to phased and periodic changes — including the April 2024 expansion of mandatory items in the 労働条件通知書 (Notice of Working Conditions) under the Labor Standards Act (労働基準法), the Freelance Act (フリーランス保護法, in force since 1 November 2024), the 2020 Civil Code (民法) reform requiring a stated liability cap (極度額) in guarantor agreements (身元保証書), the Act on the Protection of Personal Information (個人情報保護法, "APPI"), the Act on Specified Commercial Transactions (特定商取引法), and the Food Sanitation Act (食品衛生法) HACCP-based sanitation management requirement — have this template reviewed and adapted by a bengoshi (弁護士) or shakai hoken rōmushi (社会保険労務士) before use, and confirm current rules at mhlw.go.jp and caa.go.jp on the date of use.
Fields that belong to a switched-off clause are dimmed — they are not asked for.
e.g. "until 24 hours before the reservation"
To be enforceable, the policy and fee amounts must be shown to the customer before the booking is made, and amounts must be reasonable (e.g. average spend for course meals, actual loss for à la carte)
1 of 8 fields are taken from the company, employee or counterparty record, the questionnaire can be dictated to the AI, and the finished document comes with a number, a PDF and an acknowledgement record.