Mandatory terms of sale for online stores under the Codice del Consumo (D.lgs 206/2005, artt. 45-67) — must include the 14-day right of withdrawal and the standard withdrawal form (Allegato I); the legal guarantee (garanzia legale) runs 24 months with a 26-month deadline to notify a defect (2 years + 2 months); failing to inform the customer of the right of withdrawal extends the withdrawal period up to 12 months.
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E-COMMERCE TERMS & CONDITIONS + WITHDRAWAL FORM (TERMINI E CONDIZIONI DI VENDITA + MODULO DI RECESSO)
Seller: Seller name (P.IVA Seller P.IVA), Seller address Effective date: Effective date
1. LEGAL BASIS 1.1. These terms are required under the Codice del Consumo (D.lgs 206/2005, artt. 45-67) for distance/online sales to consumers, and incorporate the standard withdrawal form set out in Allegato I to the Codice del Consumo.
2. PRICES AND PAYMENT 2.1. Prices shown include VAT (IVA): Price/VAT note 2.2. Accepted payment methods: Accepted payment methods
3. DELIVERY 3.1. Delivery terms
4. ⚠️ RIGHT OF WITHDRAWAL (DIRITTO DI RECESSO) — 14 DAYS 4.1. Right of withdrawal (diritto di recesso) terms 4.2. Standard exceptions apply: perishable goods, personalised/made-to-order items, and unsealed hygiene-sensitive goods once unsealed by the consumer. 4.3. ⚠️ If the customer is NOT informed of the right of withdrawal as required, the withdrawal period is automatically extended up to 12 months from the end of the original 14-day period.
5. WITHDRAWAL FORM (MODULO DI RECESSO) 5.1. Withdrawal form (modulo di recesso) note 5.2. A copy of the standard withdrawal form (Allegato I) must be provided to the consumer together with these terms, ready to be filled in and returned.
6. LEGAL GUARANTEE (GARANZIA LEGALE DI CONFORMITÀ) 6.1. Legal guarantee (garanzia legale) terms 6.2. The legal guarantee runs 24 months from delivery; the consumer has up to 26 months from delivery to notify a defect (24 months + a 2-month notification window).
7. ONLINE DISPUTE RESOLUTION (ODR/ADR) 7.1. ODR/ADR note
— — — ⚠️ This is a boilerplate template, not legal advice. Italian employment, food-safety, privacy and consumer-protection law (the applicable CCNL — e.g. CCNL Turismo-Pubblici Esercizi/Ristorazione e Turismo, FIPE-Confcommercio, renewed 05.06.2024, in force until 31.12.2027 — the Statuto dei Lavoratori L. 300/1970, D.lgs 81/2015, the "Decreto Trasparenza" D.lgs 104/2022 as softened by DL 48/2023, D.lgs 81/2008, Regulation (EC) No 852/2004, Regulation (EU) No 1169/2011, the GDPR/Codice Privacy D.lgs 196/2003, the TULPS R.D. 773/1931 and the Codice del Consumo D.lgs 206/2005) is highly procedural, tied to fixed statutory calendars (comunicazione preventiva before every call-up, contestazione disciplinare timing, UNILAV deadlines, Alloggiati Web transmission windows) and changes frequently, with CCNL pay tables and sanction thresholds re-indexed periodically, and with some institutions (e.g. affitto di poltrona/cabina) still governed only by circolari and regional/ municipal rules rather than a single national law. Have this document reviewed and adapted by an Italian employment/legal advisor (avvocato giuslavorista / consulente del lavoro) and verified against the applicable CCNL, regional rules and current thresholds before use.
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Confirm prices are shown including IVA
14 days from delivery; exceptions for perishable/personalised/unsealed hygiene goods
24 months from delivery, 26 months to notify a defect
Link to the EU Online Dispute Resolution platform
2 of 11 fields are taken from the company, employee or counterparty record, the questionnaire can be dictated to the AI, and the finished document comes with a number, a PDF and an acknowledgement record.