Refund & Returns Policy + Model Cancellation Form

REFUND AND RETURNS POLICY

✓Business (seller) name (✓Business address) Effective date: Effective date

PART A — RETURNS POLICY

1. RIGHT TO CANCEL DISTANCE / ONLINE SALES 1.1. For goods purchased online or at a distance, you have a statutory right to cancel within Statutory cancellation period (days) days of delivery, without giving a reason, under the Consumer Rights Act 2022. 1.2. We do not offer "no refunds" — this would be a misleading and unfair term under the Act.

2. CONDITION OF GOODS 2.1. Condition required for a return

3. RETURN POSTAGE 3.1. Who pays return postage.

4. EXCEPTIONS 4.1. The following items cannot be returned under the cooling-off right, except where faulty or misdescribed: Non-returnable exceptions.

5. REFUNDS 5.1. Refund method: Refund method. Refunds are issued within Refund issued within (days) days of us receiving the returned goods or evidence that they have been sent back, using the same means of payment used for the original transaction unless you expressly agree otherwise.

6. STATUTORY GUARANTEES 6.1. This policy is in addition to, and does not limit, your statutory rights under the Consumer Rights Act 2022, including the right to repair, replacement, price reduction, or refund for goods that do not conform to the contract.

7. CONTACT 7.1. To start a return, contact: Customer service contact.

PART B — MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract)

To: ✓Business (seller) name, ✓Business address

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: ____________________________________________

Ordered on: ______________ Received on: ______________ Name of consumer(s): ______________ Address of consumer(s): ______________ Signature of consumer(s) (only if this form is notified on paper): ______________ Date: ______________

— — — ⚠️ This is a boilerplate template, not legal advice. Employment, health & safety, food safety, and consumer-protection law in Ireland changes frequently (e.g. the Employment (Miscellaneous Provisions) Act 2018, the EU (Transparent and Predictable Working Conditions) Regulations 2022, and Workplace Relations Commission Codes of Practice) — have this document reviewed and adapted by a solicitor (and, for employment matters, checked against the current WRC Code of Practice at workplacerelations.ie) before use.