Terms and conditions for online sales / online ordering. There is no general statutory cooling-off right for online purchases in Hong Kong — return conditions are set by contract, subject to the Sale of Goods Ordinance (SOGO, Cap. 26) and the Electronic Transactions Ordinance (Cap. 553).
⚠️ This is a blank template, not legal advice: check the wording with a lawyer and adapt it to your jurisdiction and your case.
This template has no optional clauses: the text is the same for everyone. Field placeholders are shown as labels — on the site the template is read-only, values are entered inside the system.
E-COMMERCE TERMS AND CONDITIONS
Seller name (BR No. Seller Business Registration (BR) number) Effective date: Effective date
1. ORDERING 1.1. Ordering process
2. PRICING AND PAYMENT 2.1. Pricing and payment methods
3. DELIVERY 3.1. Delivery terms
4. RETURNS AND CANCELLATION 4.1. Returns / cancellation policy summary 4.2. Hong Kong has no general statutory cooling-off period for online purchases; return and cancellation rights are as set out in these terms.
5. QUALITY OF GOODS 5.1. Goods conformance statement
6. ELECTRONIC RECORDS 6.1. Electronic signature / order confirmation note
7. GOVERNING LAW AND DISPUTES 7.1. These terms are governed by Governing law. 7.2. Order disputes may be directed to: Contact for order disputes
— — — ⚠️ This is a boilerplate template, not legal advice. Hong Kong's Employment Ordinance, MPF, Employees' Compensation, and PDPO compliance regimes are subject to near-term and phased changes — including the abolition of MPF offsetting for severance/long service payments (in effect since 1 May 2025), the "468 rule" for continuous contracts (in effect from 18 January 2026), the Statutory Minimum Wage rising to HK$43.1/hour (from 1 May 2026, now subject to annual review), the growing statutory holiday schedule (15 days in 2026), and a pending public consultation on cooling-off periods for prepaid beauty/fitness contracts (29 June – 31 August 2026) — have this template reviewed and adapted by a lawyer before use, and confirm the current rules and thresholds at labour.gov.hk, mpfa.org.hk, pcpd.org.hk, and fehd.gov.hk on the date of use.
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No general statutory cooling-off for online purchases — terms are contractual
Sale of Goods Ordinance (SOGO, Cap. 26) implies goods must be of merchantable quality and fit for purpose
Electronic Transactions Ordinance (Cap. 553) gives legal recognition to electronic records and signatures
Typically the laws of the Hong Kong Special Administrative Region
1 of 11 fields are taken from the company, employee or counterparty record, the questionnaire can be dictated to the AI, and the finished document comes with a number, a PDF and an acknowledgement record.