Recommended booking and no-show policy for hotels/rooms-to-let, salons and restaurants — for accommodation it is partly framed by Ν.1652/1986 (hotel-guest relations regulation): deposit, cancellation deadlines and a half-price charge for a no-show.
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BOOKING / CANCELLATION / NO-SHOW POLICY (ΠΟΛΙΤΙΚΗ ΚΡΑΤΗΣΕΩΝ / ΑΚΥΡΩΣΗΣ / NO-SHOW)
Business: Business name (Business type) Effective date: Effective date
1. FREE CANCELLATION 1.1. Bookings may be cancelled free of charge up to Free cancellation window (hours before) hours before the reserved time/date.
2. DEPOSIT 2.1. Deposit / prepayment requirement
3. NO-SHOW 3.1. No-show rule 3.2. ⚠️ For hotels/rooms-to-let, Ν.1652/1986 (the hotel-guest relations regulation) frames this area: a deposit may be required at booking, cancellation deadlines must be disclosed, and a charge of up to 50% of the booked stay may be applied for an unjustified no-show.
4. OVERBOOKING / FORCE MAJEURE 4.1. Overbooking / force-majeure clause
5. CONTACT 5.1. For cancellations or changes: Contact for cancellations
— — — ⚠️ This is a boilerplate template, not legal advice. Greek employment, data-protection and consumer-protection law (Π.Δ. 156/1994 and Ν.5053/2023 on written employment terms; Π.Δ. 81/2003 on fixed-term contract chains; Ν.4093/2012 and Ν.4808/2021 on severance; Ν.3850/2010 on occupational risk assessment; the GDPR/Regulation (EU) 2016/679 and Ν.4624/2019; Regulation (EU) 1169/2011 on allergens; Regulation (EC) 852/2004 on HACCP; Ν.2251/1994 on consumer protection; and Ν.1652/1986 on hotel-guest relations) is highly procedural, tied to fixed statutory deadlines administered through the ΕΡΓΑΝΗ II platform (Ε3 hiring BEFORE the first day, Ε5/Ε6 within 4 working days, Ε8 overtime BEFORE it happens, Ε9 within 8 days, Ε11 in the January-March window) and to the ψηφιακή κάρτα εργασίας (digital work-time card, mandatory for HoReCa since 01.03.2025, fined up to €10,500 per employee per inactive shift) — and it changes frequently, including the 2026 minimum wage increase to €920 gross/month (01.04.2026) and further digital-work-card rollout waves planned for 2026. Have this document reviewed and adapted by a Greek employment/legal advisor (δικηγόρος) or accountant (λογιστής) and verified against current ΣΕΠΕ (Labour Inspectorate), ΕΦΕΤ, ΑΠΔΠΧ and ΑΑΔΕ thresholds and guidance before use.
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For hotels, Ν.1652/1986 frames a charge of up to 50% of the stay for an unjustified no-show
1 of 8 fields are taken from the company, employee or counterparty record, the questionnaire can be dictated to the AI, and the finished document comes with a number, a PDF and an acknowledgement record.