General terms of online sale plus the statutory model withdrawal form (Code de la consommation, préinformation art. L221-5, model form under art. R221-1) — a defective or missing withdrawal notice EXTENDS the 14-day withdrawal period to up to 12 months; a consumer mediator (médiateur de la consommation) must be named, and fines for non-compliance can reach €75,000.
⚠️ This is a blank template, not legal advice: check the wording with a lawyer and adapt it to your jurisdiction and your case.
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GENERAL TERMS OF ONLINE SALE (CONDITIONS GÉNÉRALES DE VENTE, CGV E-COMMERCE) (Code de la consommation, préinformation art. L221-5, model withdrawal form art. R221-1)
Seller (business) name (SIREN Seller SIREN), Seller address Effective date: Effective date
1. PRICES AND PAYMENT 1.1. Prices and payment terms
2. DELIVERY 2.1. Delivery terms
3. RIGHT OF WITHDRAWAL (DROIT DE RÉTRACTATION) 3.1. The consumer has Withdrawal period (days) calendar days (statutory: 14 days) to withdraw from the contract without giving any reason, running from receipt of the goods (or from contract conclusion for services). 3.2. ⚠️ If this pre-contractual information about the right of withdrawal is not provided, or the model form (section 6) is not made available, the withdrawal period does NOT start running and is extended to up to 12 MONTHS after the initial 14-day period would otherwise have ended. 3.3. Return shipping: Who pays return shipping
4. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL (ART. L221-28) 4.1. Exceptions to the right of withdrawal
5. LEGAL WARRANTY OF CONFORMITY (GARANTIE LÉGALE DE CONFORMITÉ) 5.1. Legal warranty of conformity 5.2. This statutory 2-year warranty applies automatically and independently of any commercial warranty offered by the seller.
6. MODEL WITHDRAWAL FORM (FORMULAIRE TYPE DE RÉTRACTATION, ANNEXE À L'ART. R221-1) 6.1. This form must be made available to the consumer; using it is optional for the consumer, who may instead withdraw by any other unambiguous statement. (Complete and return this form only if you wish to withdraw from the contract.) To: Recipient for the model withdrawal form I/We hereby notify you that I/we withdraw from my/our contract for the sale of the following goods/service: ______________ Ordered on / received on: ______________ Name of consumer(s): ______________ Address of consumer(s): ______________ Signature of consumer(s) (only if this form is notified on paper): ______________ Date: ______________
7. CONSUMER MEDIATION (MÉDIATION DE LA CONSOMMATION) 7.1. In the event of a dispute, the consumer may refer the matter free of charge to the following consumer mediator: Consumer mediator (médiateur de la consommation) 7.2. ⚠️ Naming a médiateur de la consommation is a mandatory mention of the CGV, not optional.
8. SANCTIONS 8.1. ⚠️ Missing mandatory mentions (right of withdrawal, mediator, legal warranty, delivery/ payment terms) can expose the seller to fines of up to €75,000 for a legal entity under the Code de la consommation.
— — — ⚠️ This is a boilerplate template, not legal advice. French employment, consumer-protection and data-protection law (Code du travail, Convention collective HCR "CCN HCR", Code de la consommation, RGPD/CNIL, Regulation (EU) No 1169/2011 "INCO") is highly procedural, includes fixed statutory calendars (e.g. the entretien préalable and rupture conventionnelle timelines) and changes frequently — statutory figures (SMIC, grille HCR, sanction amounts) are re-indexed periodically. Have this document reviewed and adapted by a French employment/legal advisor (avocat en droit du travail / expert-comptable) and verified against the current rates before use. Under the loi Toubon (Law No. 94-665 of 4 August 1994), documents intended for use in France — employment contracts, consumer information, mandatory workplace notices — must be available in French; where a French-language version of this document is also used, that version prevails in case of conflict.
Fields that belong to a switched-off clause are dimmed — they are not asked for.
Statutory: 14 calendar days from receipt of goods (or from contract conclusion for services)
art. L221-28 — e.g. perishable food/drink, goods made to the consumer's specification, sealed goods unsealed by the consumer
Garantie légale de conformité — 2 years from delivery, plus the garantie des vices cachés
Mandatory — name and contact details of the mediation scheme the seller is affiliated with
Name/address/e-mail to which a consumer sends the completed formulaire de rétractation
2 of 12 fields are taken from the company, employee or counterparty record, the questionnaire can be dictated to the AI, and the finished document comes with a number, a PDF and an acknowledgement record.