Online Shop Terms & Conditions + Return Policy (AGB Onlineshop + Rückgaberecht)

GENERAL TERMS AND CONDITIONS — ONLINE SHOP (AGB ONLINESHOP)

✓Business (seller) name (UID UID (Swiss business identification number)), ✓Business address Effective date: Effective date

1. PRICES 1.1. Prices — the Preisbekanntgabeverordnung (PBV) requires all consumer prices to be displayed inclusive of VAT and any mandatory surcharges.

2. DELIVERY 2.1. Delivery terms

3. PAYMENT 3.1. Payment methods

4. ORDER PROCESS AND CONCLUSION OF CONTRACT 4.1. Order process disclosure 4.2. Under article 3 paragraph 1 letter s of the Unfair Competition Act (UWG), the seller must give the customer appropriate, clear and complete information about the ordering process, provide appropriate technical means to identify and correct input errors before the order is placed, and confirm the order promptly by electronic means.

5. STATUTORY WARRANTY (SACHGEWÄHRLEISTUNG) 5.1. Goods are covered by the statutory 2-year warranty for defects under article 210 of the Code of Obligations (OR/CO).

6. RIGHT OF WITHDRAWAL — NONE UNDER SWISS LAW 6.1. ⚠️ Unlike the European Union, Switzerland grants consumers NO statutory right of withdrawal (Widerrufsrecht/Rückgaberecht) for distance/online sales — there is no "14-day cooling-off period" by law, online or offline. Do not copy EU-style "you have 14 days by law" wording into a Swiss AGB. 6.2. Voluntary return policy 6.3. Return period offered (if any): Return period (days), if offered days. 6.4. Conditions and exclusions: Return conditions & exclusions 6.5. Return shipping: Who pays return shipping 6.6. ⚠️ Any return policy published in these AGB becomes a binding contractual promise the moment a customer relies on it — offering a generous voluntary return policy is a marketing differentiator in the Swiss market precisely because the law does not require one.

7. UNUSUAL CLAUSES (UNGEWÖHNLICHKEITSREGEL) 7.1. Under Swiss contract law, unusual or surprising clauses buried in small print are not binding on a party who could not reasonably expect them, unless specifically drawn to that party's attention and accepted.

8. SALES INTO THE EUROPEAN UNION 8.1. Where goods are sold and shipped to consumers in the EU, the consumer-protection law of the customer's EU country of residence (including the EU statutory right of withdrawal) may apply in addition to this Swiss AGB — seek advice before actively targeting EU consumers.

9. GOVERNING LAW AND JURISDICTION 9.1. Governing law & jurisdiction

— — — ⚠️ This is a boilerplate template, not legal advice. Swiss employment, consumer-protection, data-protection, and food-safety law (Code of Obligations "OR"/"CO", L-GAV/CCNT für das Gastgewerbe, Arbeitsgesetz "ArG"/ArGV 1, Datenschutzgesetz "DSG" 2023, LMG/LGV) includes significant cantonal variation (minimum wages, Meldeschein/guest-registration forms, Kurtaxe rates, Spesenreglement approval, hygiene guidance, alcohol age limits) and the L-GAV minimum-wage figures are re-indexed every year — have this document reviewed and adapted by a Swiss employment/legal advisor and verified against your canton before use. Where a German-, French- or Italian-language version of this document is also used, that version prevails in case of conflict.