Refund and return policy. No province requires a bricks-and-mortar retailer to accept the return of a non-defective item — but once a return policy is stated, it becomes binding on the business; online sales carry additional cancellation rights under provincial consumer protection law. ⚠️ Quebec: the legal warranty of quality under the Consumer Protection Act (LPC) cannot be excluded and must be referenced in the policy text.
⚠️ This is a blank template, not legal advice: check the wording with a lawyer and adapt it to your jurisdiction and your case.
This template has no optional clauses: the text is the same for everyone. Field placeholders are shown as labels — on the site the template is read-only, values are entered inside the system.
REFUND AND RETURN POLICY
Business name Effective date: Effective date
1. RETURN WINDOW 1.1. Returns are accepted within Return window (days) days of purchase. 1.2. No province requires a store to accept the return of a non-defective item as a matter of general law — this policy is offered as a store commitment and, once published, is binding on the business.
2. CONDITION OF GOODS 2.1. Required condition of returned goods
3. PROOF OF PURCHASE 3.1. Required: Proof of purchase required.
4. FORM OF REFUND 4.1. Form of refund offered
5. EXCEPTIONS 5.1. Exceptions (final sale, hygiene items, perishables, etc.)
6. ONLINE ORDER RETURNS 6.1. Who pays return shipping for online orders 6.2. Online purchases may carry additional cancellation rights under provincial consumer protection legislation (e.g. Ontario: right to cancel where delivery does not occur within 30 days) — see our Terms of Sale.
7. LEGAL WARRANTY (QUEBEC) 7.1. Legal warranty of quality reference (Quebec) 7.2. ⚠️ Quebec: nothing in this policy limits or excludes the legal warranty of quality under the Consumer Protection Act, which cannot be waived by a store policy.
8. CONTACT 8.1. Contact for return requests
— — — ⚠️ This is a boilerplate template, not legal advice. Employment, consumer-protection, privacy, and food-safety law in Canada is largely PROVINCIAL — this template uses Ontario (Employment Standards Act, 2000 / Occupational Health and Safety Act) as its default reference jurisdiction and flags with ⚠️ the specific British Columbia, Alberta, and Quebec divergences named in the underlying research, but it does not resolve every provincial variation for you. Quebec employers additionally have French-language obligations under the Charte de la langue française (Bill 96) that are handled as a separate French-language document, not by this English template. Have this document reviewed and adapted by a lawyer licensed in the relevant province before use, and confirm the current minimums/thresholds in force on the date of use — termination-clause case law in particular (Waksdale, Dufault, Chan and successors) changes year to year.
Fields that belong to a switched-off clause are dimmed — they are not asked for.
⚠️ Quebec: the legal warranty of quality under the Consumer Protection Act (LPC) cannot be waived — mention it explicitly if the business serves Quebec customers
1 of 10 fields are taken from the company, employee or counterparty record, the questionnaire can be dictated to the AI, and the finished document comes with a number, a PDF and an acknowledgement record.