Manual of Good Practices + Standard Operating Procedures (Manual de Boas Práticas + POPs) — RDC 216/2004 (ANVISA)

MANUAL OF GOOD PRACTICES + STANDARD OPERATING PROCEDURES (MANUAL DE BOAS PRÁTICAS + POPs) — RDC 216/2004 (ANVISA)

Establishment (estabelecimento): Establishment name Address of this unit: Address of this unit Prepared on: Prepared on Last revised: Last revised

1. LEGAL BASIS AND SCOPE 1.1. Under RDC 216/2004 (ANVISA), EVERY food-service establishment (serviço de alimentação) must maintain a WRITTEN Manual de Boas Práticas, individually prepared for THIS unit. 1.2. ⚠️ Copying this manual verbatim between different branches/locations, without adapting it to the actual physical structure and processes of Address of this unit, is treated as non-compliance on inspection. 1.3. State and municipal vigilância sanitária authorities may add further local requirements (e.g. São Paulo's Portaria CVS-5/2013) on top of this federal minimum — check local rules.

2. PHYSICAL STRUCTURE 2.1. Physical structure (estrutura)

3. THE 4 MANDATORY POPs (PROCEDIMENTOS OPERACIONAIS PADRONIZADOS) 3.1. POP 1 — Higienização de instalações, equipamentos, móveis e utensílios: POP 1 — higienização de instalações/equipamentos 3.2. POP 2/3 — Controle integrado de vetores e pragas urbanas, and higienização do reservatório de água: POP 2/3 — controle de pragas + higienização do reservatório de água 3.3. POP 4 — Higiene e saúde dos manipuladores (handwashing, uniforms, periodic health exams/ ASO, exclusion when symptomatic): POP 4 — higiene e saúde dos manipuladores

4. RESPONSIBLE PARTY 4.1. Responsável capacitado (owner or designated staff member with a completed food-handling training course): Responsible party (responsável capacitado)

5. AVAILABILITY 5.1. This manual and its POPs must be kept AVAILABLE to all staff and to vigilância sanitária inspectors AT ALL TIMES during operating hours.

— — — ⚠️ This is a boilerplate template, not legal advice. Brazilian labour, data-protection, consumer- protection and sanitary law (the Consolidação das Leis do Trabalho — CLT, Decreto-Lei 5.452/1943, as reformed by Lei 13.467/2017; the eSocial digital reporting system, under which the admission event must be filed no later than the day before work starts and the CTPS Digital record is updated automatically; Lei 12.506/2011 on proportional notice periods; Lei 13.352/2016, the Lei do Salão Parceiro; the LGPD — Lei 13.709/2018 — supervised by the ANPD, including the simplified regime for agentes de pequeno porte under Resolução CD/ANPD nº 2/2022; the Código de Defesa do Consumidor — CDC, Lei 8.078/1990 — and Decreto 7.962/2013 for e-commerce; and ANVISA's RDC 216/2004 on food-service good practices, as supplemented by state/municipal vigilância sanitária rules) is highly procedural, tied to fixed statutory deadlines (e.g. eSocial admission BEFORE the first working day, a 3-calendar-day minimum notice for each intermittent-work shift, a 10-day TRCT settlement deadline, a 30-day advance vacation notice) and to significant penalties for missed deadlines or missing documentation. ⚠️ ADDITIONAL CONTEXT TO VERIFY WITH YOUR ADVISORS: (1) NR-1/PGR — psychosocial risk factors (fatores de risco psicossociais, Portaria MTE 1.419/2024) became subject to PUNITIVE fiscalização from 26 May 2026 — confirm your current Programa de Gerenciamento de Riscos (PGR) status (MEI is exempt; low-risk ME/EPP may qualify for a simplified declaration at pgr.trabalho.gov.br); (2) the "pejotização" question (STF Tema 1389) — whether an "autônomo"/"PJ" services arrangement may be reclassified as employment — remained UNRESOLVED by the Supreme Court (STF) as of mid-2026; any PJ/autônomo arrangement carries this litigation risk; (3) NFC-e/NF-e/CF-e-SAT/MFE/NFS-e fiscal documents are issued through your accountant's (contador) authorised system and are OUT OF SCOPE for this template; (4) almost every small business in this segment operates under Simples Nacional (MEI/ME/EPP) — a contador is a de facto mandatory partner for payroll, tax and eSocial compliance. This English text is a DRAFTING AID ONLY. It must be reviewed, translated into Portuguese where required for validity/ enforceability, and adapted by a Brazilian labour/commercial lawyer (advogado) and accountant (contador) — and checked against current guidance from the Ministério do Trabalho e Emprego (MTE), ANPD, ANVISA, Procon and local vigilância sanitária — before use.