Webshop Terms of Sale + Withdrawal Form (Algemene voorwaarden webshop + herroepingsformulier / CGV e-commerce + formulaire de rétractation)

WEBSHOP TERMS OF SALE (ALGEMENE VOORWAARDEN WEBSHOP / CGV E-COMMERCE) + WITHDRAWAL FORM (HERROEPINGSFORMULIER / FORMULAIRE DE RÉTRACTATION)

Seller: ✓Seller name (BTW/BCE: Seller VAT/BCE-BTW number), ✓Seller address Effective date: Effective date

1. LEGAL BASIS 1.1. These terms fulfil the pre-contractual information duties of Book VI of the Wetboek van economisch recht (WER) / Code de droit économique (CDE) for online sales to consumers.

2. PRICING AND DELIVERY 2.1. Pricing and delivery information

3. PAYMENT 3.1. Accepted payment method(s): Accepted payment method(s) 3.2. ⚠️ Consent checkbox note — the consumer must explicitly accept these terms via a checkbox before payment is processed.

4. ⚠️ RIGHT OF WITHDRAWAL (HERROEPINGSRECHT) — 14 DAYS 4.1. Right of withdrawal (herroepingsrecht) terms 4.2. Exceptions (Article VI.53 WER/CDE): Exceptions to the right of withdrawal (VI.53) 4.3. ⚠️ Failing to provide the mandatory pre-contractual withdrawal information EXTENDS the withdrawal window from 14 days to 12 MONTHS from delivery. 4.4. The standard withdrawal form must be supplied to the consumer BEFORE the contract is concluded, ready to be filled in and returned:

— — HERROEPINGSFORMULIER / MODEL WITHDRAWAL FORM (complete and return only if you wish to withdraw) — — To: ✓Seller name I/we hereby give notice that I/we withdraw from my/our contract for the sale of the following goods: ____________ Order date / date of receipt: ____________ Consumer name and address: ____________ Consumer signature (only if this form is submitted on paper): ____________ Date: ____________ — — END OF HERROEPINGSFORMULIER — —

5. COMPLAINTS AND DISPUTE RESOLUTION 5.1. Complaints contact (Consumentenombudsdienst / ODR) 5.2. Consumers may refer disputes to the Consumentenombudsdienst / Service de médiation pour le consommateur, or the EU ODR platform.

6. ⚠️ LANGUAGE 6.1. As a minimum, these terms should be available in Dutch AND French.

— — — ⚠️ This is a boilerplate template, not legal advice. Belgian labour, data-protection, consumer- protection and camera-surveillance law (Arbeidsreglementenwet of 8 April 1965; the Dimona declaration regime under RSZ/ONSS; the flexi-job legislation, open to ALL sectors — subject to sectoral opt-out — from 1 July 2026, with a 2026 income ceiling of €18,440/year and a HoReCa minimum flexi rate of €12.78/hour from 1 March 2026; the 650-hours/year student quota (2025– 2026 reform); deeltijdse arbeid rules on minimum hours and variable-schedule notice; the 2014 Wet betreffende het eenheidsstatuut on notice periods, as reformed for contracts starting on or after 1 June 2026; the GDPR (Regulation (EU) 2016/679), supervised by the GBA/APD; Boek VI WER/ CDE on distance sales and the 14-day herroepingsrecht/droit de rétractation; and the Camera Act of 21 March 2007 with the Royal Decree of 8 May 2018) is highly procedural, tied to fixed statutory deadlines (e.g. Dimona BEFORE work starts, arbeidsreglement filed with the inspection within 8 days, camera declarations no later than the day before activation) and to sanctions that include absolute nullity of documents. ⚠️ CRITICAL: the language of every HR/labour document is determined by the location of the operating office, NOT by the parties' choice — Flanders (Vlaanderen) requires Dutch only, under the Taaldecreet of 19 July 1973 a document in any other language is ABSOLUTELY VOID; Wallonia (Wallonie) requires French; Brussels (Bruxelles/Brussel) requires Dutch or French depending on the worker's own language; the German-speaking Community requires German. This English text is a DRAFTING AID ONLY and must be translated into the legally required language for the actual operating office before use, and reviewed and adapted by a Belgian employment/legal advisor (avocat/advocaat) or accountant (comptable/boekhouder) and verified against current FOD WASO/SPF Emploi, RSZ/ONSS, GBA/APD and FOD Economie/SPF Économie guidance before use.