Refund and returns policy consistent with the Australian Consumer Law consumer guarantees, which cannot be excluded — a "no refunds" sign or statement is itself unlawful and misleading.
⚠️ This is a blank template, not legal advice: check the wording with a lawyer and adapt it to your jurisdiction and your case.
This template has no optional clauses: the text is the same for everyone. Field placeholders are shown as labels — on the site the template is read-only, values are entered inside the system.
REFUND AND RETURNS POLICY
Business name (ABN Business ABN) Effective date: Effective date
1. YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW 1.1. Consumer guarantees (ACL) statement 1.2. Under the Australian Consumer Law (ACL), our goods and services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. 1.3. We do not, and will not, display or state "no refunds" or "no refunds on sale items" — such statements are misleading and unlawful under the ACL, and your consumer guarantee rights apply regardless of any sign, receipt wording, or in-store notice.
2. CHANGE OF MIND 2.1. Change of mind policy (beyond ACL)Change of mind window (days) 2.2. A change-of-mind return is a goodwill policy, not a legal requirement — its terms are set out here for clarity and do not reduce your rights under section 1. 2.3. Exceptions: Exceptions to change-of-mind returns
3. CONDITION OF GOODS 3.1. Condition of goods / proof of purchase required
4. RETURN SHIPPING 4.1. Who pays return shipping
5. HOW TO REQUEST A RETURN 5.1. How to request a return/refund 5.2. Contact: Customer service contact
— — — ⚠️ This is a boilerplate template, not legal advice. Australian workplace, consumer-protection, food safety, and work health & safety law combines uniform federal rules (Fair Work Act 2009, the National Employment Standards, the applicable Modern Award, the Australian Consumer Law) with state- and territory-specific rules that this template flags with ⚠️ but does not resolve for you — have it reviewed and adapted by a lawyer before use, check the current Fair Work Ombudsman resources at fairwork.gov.au (including free official templates and the P.A.C.T. pay calculator), and confirm the Modern Award classification and minimum pay rate in force on the date of use (rates change every 1 July).
Fields that belong to a switched-off clause are dimmed — they are not asked for.
Consumer guarantees under the Australian Consumer Law (acceptable quality, fit for purpose, as described) cannot be excluded, restricted, or modified
Only relevant if a change-of-mind policy is offered — this is a marketing choice, not a legal requirement
e.g. perishable food, hygiene items, custom-made goods
1 of 11 fields are taken from the company, employee or counterparty record, the questionnaire can be dictated to the AI, and the finished document comes with a number, a PDF and an acknowledgement record.