Online-trading terms and conditions under Federal Decree-Law No. 14/2023 on Trading by Modern Technological Means — covers websites, apps, and social-media trading (Instagram Shop, WhatsApp Business), requiring a valid trade licence and full price/merchant disclosure.
⚠️ This is a blank template, not legal advice: check the wording with a lawyer and adapt it to your jurisdiction and your case.
This template has no optional clauses: the text is the same for everyone. Field placeholders are shown as labels — on the site the template is read-only, values are entered inside the system.
E-COMMERCE TERMS & CONDITIONS
Legal entity name (Trade Licence No. Trade licence number), registered address Registered address.
These Terms are issued under Federal Decree-Law No. 14/2023 on Trading by Modern Technological Means ("E-Commerce Law"), which applies to websites, apps, and social-media trading (Instagram Shop, WhatsApp Business, and similar channels) and requires a valid trade licence for the activity and full disclosure of the merchant's identity, contact details for complaints, product/service description, the full price inclusive of all taxes and fees, and the payment/delivery/fulfilment process.
1. SALES CHANNELS 1.1. Sales channels
2. GOODS / SERVICES 2.1. Description of goods / services
3. PRICING 3.1. Prices shown are inclusive of 5% VAT and all mandatory fees: Pricing (inclusive of VAT and fees).
4. PAYMENT 4.1. Payment methods
5. DELIVERY 5.1. Delivery terms and areas
6. RETURNS 6.1. See Reference to returns policy.
7. COMPLAINTS 7.1. Complaints channel
8. GOVERNING LAW 8.1. Governing law and dispute resolution
9. LICENSING NOTE 9.1. Trading through social media without a valid trade licence for the activity is subject to penalties under the E-Commerce Law; a bilingual (Arabic/English) version of these Terms is recommended.
— — — ⚠️ This is a boilerplate template, not legal advice. It is written for UAE MAINLAND businesses under MOHRE (Federal Decree-Law No. 33/2021 and its executive regulations); free zones (DMCC, JAFZA, and others) have their own labour contract portals and forms, and DIFC/ADGM are separate common-law jurisdictions with their own employment law and data-protection law (DIFC Employment Law, DEWS instead of gratuity, and data-protection rules other than the PDPL) — confirm which regime applies before use. Emirate-level rules (Dubai DET/DM, Abu Dhabi ADDED/DCT/ADAFSA, Sharjah SEDD, and others) also diverge. Have this template reviewed by a UAE-qualified lawyer and verified against the current MOHRE, WPS, PDPL, and emirate-specific requirements before use.
Fields that belong to a switched-off clause are dimmed — they are not asked for.
Website / app / Instagram Shop / WhatsApp Business — the E-Commerce Law covers social-media trading too
Full price inclusive of 5% VAT and all fees must be disclosed
1 of 11 fields are taken from the company, employee or counterparty record, the questionnaire can be dictated to the AI, and the finished document comes with a number, a PDF and an acknowledgement record.