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Menu orders in «Orders» — and as a message to your WhatsApp

The guest builds a cart and taps «Order via WhatsApp»: the order appears in «Orders» right away, and WhatsApp opens on the guest’s side with a ready message to your number. The message reaches you only if the guest sends it. No Business API, no verification, no commission.

Free plan with no time limit. No card required.

Where it works:
On cenaly.ru and on the international brands.
Setup:
3 steps in the panel · Setup guide

What you get

A ready order message

The «Order via WhatsApp» button opens WhatsApp for the guest with the full order text in their language — the guest sends it.

The order is in the system too

At the same moment the order is created in «Orders» marked with the WhatsApp channel — even if the guest never presses «Send».

No middleman

It is a click-to-chat link: no WhatsApp Business API, no Meta verification and 0% commission.

How to connect

  1. 1 Open Locations → your location → the WEB tab (or «My website» → «Online ordering»).
  2. 2 Turn on «Accept orders via WhatsApp».
  3. 3 Enter the number in international format; leave it empty to use the number from the location contacts. Changes save automatically.

Full steps with screenshots are in the setup guide. Setup guide →

What you need

  • A phone number with WhatsApp or WhatsApp Business.
  • A location with the online menu turned on.

Honest limits

  • One number per location; group chats are not supported.
  • Replies to the guest are written manually in WhatsApp — incoming messages do not come into the admin panel.
  • If the guest has no WhatsApp installed, the web version opens.

Limits come from our product map and setup guides and are updated as the integration develops.

Questions

Do I need the WhatsApp Business API?

No. The button uses a regular wa.me link, so no API, no Meta verification and no per-message fees.

What if the guest does not send the message?

The order is already in «Orders» with the WhatsApp channel, so you can call the guest back or process it as usual.

Does it work for delivery and pickup?

Yes — the message carries the order the guest built in your menu; delivery and pickup settings stay the same.

Works together with

The integration feeds the same account as the rest of the platform.

More integrations in this category

All integrations →

Start with what you already use

Create an account, connect a payment provider, a printer or your phone number — and add the rest when you need it.

Free plan with no time limit. No card required.